Wellington State Bank - Paducah (TX)

Chad Caldwell This was originally a 2 star review. See end of the review for Smart Financials actions related to my original review. Ive been very impressed with my local branch, but the call center has been a different story. My first interaction was with Valerie. She was friendly and answered all of the questions I had at the time. She also gave me her direct number in case I had any further questions. This is where the customer service has hit an iceberg. I have called her direct line 5 times in two weeks with no response. I know its the correct number because her greeting states her name and says shell contact you back in a timely manner. Im unlikely going to continue this loan process with yall since I have been completely ignored. Will likely just stay with my current "to big to fail" bank, since they at least return queries to my questions. Jeremy and Angela contacted me and completely remedied the issues with me, and I am very satisfied with their response. I believe they will be using this as a team coaching opportunity, and should not be a problem in the future.

Remona Wing I received this beautiful live Christmas wreath from my friends at Libertas. Thanks to all of you and Merry Christmas!

Kevin Head Awesome place and great people work here. Ive been getting my vehicles insurance here for years.

Shamica Breaux Love them the best financial credit Union I have been in a long time

Rachel Corson OTRL is a fantastic, trustworthy organization. If you want to avoid loan sharking and build your economic independence, OTRL is the way to go! They are compassionate, trustworthy, efficient, and really great at what they do. Youre in good hands when you work with OTRL. Michelle, the Founder/CEO, is a self-made boss lady who cares about the people OTRL works with/for. Who doesnt love supporting a business with an awesome boss? Marcela was a fantastic Client Coach and treated me with respect. Bonnie was my Portfolio Manager/Closing Coordinator and had immense patience while guiding me through the process. OTRL and their incredible employees make this normally scary process easy, comfortable, and fast! Along with their loan services, they offer financial mentoring. This is a huge asset that I would recommend EVERYONE take advantage of. OTRL helps you improve your credit and financial position via their mentoring. These people GENUINELY care, and you can trust them to do right by you. They are opening a body shop and I am excited to have those services available soon. Thanks for being awesome OTRL!