VeraBank - Athens (TX)

Sylvia Martinez Ms. Castro was very understandable n helpful I was behind on my payments n she helped me to renew the loan to get current. I have other loans with other company but they are nothing like Regional Finance that are willing to work with their customers. I am very pleased with Ms. Castro

Kaitlyn Lightburn My overall experience with TDECU has been frustrating and unreliable. Their online banking system is not user-friendly at all—navigating it feels outdated and overly complicated. On top of that, trying to reach someone for even the most basic questions is a hassle. You can expect to wait on hold for 30 minutes to an hour, which is absolutely ridiculous. And when you finally do get someone on the line, there’s no guarantee they’ll have the answers you need. In-person service hasn’t been much better. At the location I visited, a simple deposit or withdrawal took about 20 minutes to process. There’s a serious lack of efficiency across the board. I really wanted to give them a chance, but the consistent delays and poor customer service have made it clear—TDECU is just not worth it.

A.M. Carlisle Very comfortable atmosphere, professional, but not seeming stuck up. Maribel took good care of me, making the process easy. She and Lisa answered all my questions.

Amged Dahab Amazing and fast services, friendly staff

Ross This NWM Austin team is fantastic! I started with a test account when a college buddy cold called me a while back. After a few months Nick took over. He has unmatched follow up and client relations. Callie and Eric are also a part of the team and are so easy to work with. I recently dropped another major institution to move more of my portfolio to them, they deserve and fully earned my business. Thank you all!

Manouchehr Mohandesi Worst service. TIAA doesn’t have any employees to responce to the clients. The person at front desk lies to face of clients and says she is not working for TIAA and no one can response to questions. Why TIAA has send us to their fake office for stupid notary doc?

Scott Mansfield Wade Chessman and Sean Phillips have done an amazing job taking care of me and my family for many years. It was my father who first recommended Wade to us when Amy & I got married over 20 years ago and we are so grateful for their expertise and the gentle way they have worked with us through the years as well as their no nonsense approach to helping us tackle our financial goals. With child number three heading to college this Fall, I can say we would have been lost without their help. Wade and Sean have been instrumental in working with my parents as far back as I can remember and it brings me a lot of comfort to know that my parents are in good hands as they continue to realize their retirement dreams. Thank you Chessman Wealth for a job well done. Amy and I look forward to all the years ahead as you help navigate our plans into the future.