United States Postal Service - Groesbeck (TX)

1 /5 Cristy Lopez: POOR POOR CUSTOMER SERVICE!!! Our POST MASTER SARAH EKEREN is by far one of the rudest people that I have dealt with!! I called to inform her that my parents are Grandfathered in and that they do not have to place a mailbox on the side of the street. (I have spoken to the mail carrier in the red jeep and he also confirmed that my parents do NOT HAVE TO MAKE THIS CHANGE they are grandfathered in) If you have been at a resident for over 10yrs you are grandfathered in. She stated she had already talked to someone regarding this issue. Then I informed her ,he didn’t know we are grandfathered in. Then she was asking if I had legal paperwork stating if I had power of attorney over my parents to be able to make this mailbox decision on their behalf. She then hangs up on me as I was speaking!!!

1 /5 Lindsay Farr: Wow. I’m just appalled by my encounter with this post office. I had three appointments, back to back, for passport processing. Got stuck behind train, notified them we would be 7 minutes late. Get there and lady at counter states she will not process our applications since we’re late. Not one other customer was in that building. I could understand if the place was busy and we had to wait. I would even understand if she would have just processed two applications and we could have waited for the third until after “other” appointments but she flat out refused. Our appointment technically was 45 minutes since we had three back to back but we were denied service completely. My husband is a federal government employee and deals with the public day in and day out and he was also bewildered by this outright refusal to assist a customer.

1 /5 DAVID CLAXTON: Just as my wife Janice has already said in another review. This post office is the most unreliable and dependable post office I’ve ever come across. Very non responsive, no customer care, very rude supervisors, and lazy. Lazy is the key word. Sometimes we get our mail and other times our neighbors get our mail and Vice versa. The lady who was put on as the daily mail carrier is unprofessional, and even lies about rules vs our house and situation. Ironically, when someone fills in for her they do the job with the utmost care and professionalism. If she doesn’t understand the standards of the job, she should not be delivering the mail. We still continue with the same issues, and it’s to the point we have considered a lawsuit based on stress, anxiety and also not delivering our mail to people we are sending to, which is the newest issue. Sara, Keri/Carrie, and Alyson have been the worst to deal with. Just today, another complaint had to be filed with USPS Consumers Affairs. This is beyond ridiculous, and the supervisors need to get their acts together.

1 /5 Janice Kohl: The post office has very lackadaisical employees, and even some rude ones. Sarah the Post Master seems very nice, but I think when there is an issue she likes to just appease the public instead of acknowledging the real issues. My neighbor works there and she is kind, gracious and helpful. Thus the reason for 1 star. Im a disabled individual and my husband works 70+ hours a week. We have certain circumstances to our daily life. We filled out the card with the postal service and requested packages be delivered to our front door. For months our request was filled, and the carrier was so nice and caring. We never had a problem. At some point they switched to a different person. A lady, Ill withhold her name. She is the worst carrier Ive come across in my 49 years of life. She ignores the delivery request, leaves packages in random places, or doesnt leave them at all. She is lazy and leaves a card so we have to go pick them up at the post office. I submitted a service inquire with Customer Affairs. Theyve been helpful. However, is the issue resolved? No. The carrier continues her nonsense. I contacted customer affairs again and sent them the card she left even after being spoke to by the post master. Unless Sarah never spoke to her. Who know right? She recently had to redeliver a package and once again left it in a random spot, and it rained all over it. Customer affairs once again is contacting the post master about the issue. Ive been sent hardship papers to fill out and send back. Apparently once approved, shell have no choice but to do as we requested. If you dont understand the responsibility of the job, then dont be a carrier!

1 /5 M&D Handyman /Painting Contractor-Marian Degner: I will not even give 1*! Mr. Next Speaker of The House, Kevin McCarthy , it is not only necessary to send all the Taxcollectors from where they came from, but also to privatize the US Postal Service Offices because Taxpayees Like Me will not even receive the same SERVICE as from other mail deliverers! All employees who are not willing to deliver oversize shipments to the front porch or are lazy to drive along the driveway and come to the front door to get a signature when required, all of them must be fired! We for notified there will be signaturd required and person nedd to come out cross street to meet mail woman in 2 1/2 Hour Window . — Lady, mail person Was very rude to me. I drove car front of her First because of my hips I use cane she asked me if I have pen, ( well really , how I suppose know she doesn’t doing digital or she won’t have pen on her when she need signature)? After she funded pen , I signed and got the envelopes of course she give to me PRIORITY EXPRESS MAIL Envelope bended up hard copies. She was lot’s of drama. —- I pulled front of her with Toyota right after she parked there cross street From our From Door not even 80 feet, near mailbox to get me closed, she starts taking pictures of Me from beginning, so I took pictures after all too. I’m not going be treats like this with these employees from #Groesbeck #TX USPS Business #Postmaster there cannot take care of these operations, by my opinion and she’s not able to provide proper services with her employees . Their crossing lines . She told me , their cannot walk to front door if signature requires , their, she said : “We use HORN” ! ? Because this isn’t city . It’s just Not Right paying for Express Mail and have to go to picked up in town after all, if horn won’t go noisy, she said I can come to pick up in Town . Too much to ask for ?!?