Truist - Pasadena (TX)

5 /5 Dora Garza: Debbie is the best, she helped me set up my business account and answered every question I had. She was very patient and understanding, she even followed up with me the next week. Definitely go in and see her for your banking needs.

1 /5 ddq771: Bank to avoid: They changed my mortgage payment without notifying me. Instead of applying my automatic payments to principal and escrow as agreed, they redirected them to "late fees" — and this continued unnoticed until I saw a drop in my credit score. Additionally, their 1-800 robocall begins by demanding my Social Security number. I don’t give that information to anyone who can’t first verify their own identity. This behavior is unacceptable and untrustworthy.

2 /5 Michael Ndudim: Lady was so slow getting my account setup. Told her about 7 times I was sleep deprived and to hurry up. Took over an hour and I was the only one in the bank. Time I can never get back. Maybe it isn’t her fault I just wish they’d accommodate customers better and be more attentive. Not snail pace— especially in the today’s world.

4 /5 C Ryan: I was a loyal SunTrust customer for most of my life before moving to Texas and having to close my account because they didnt do business here. Years later, SunTrust merged with BB&T and here we are. I decided to open an account with Truist and it was an absolute nightmare at first. I had to make several appointments over the course of a couple weeks due to my initial account information being wrong, then after correcting it, they closed my accounts for suspicion of fraud. I had to go into the branch again with several forms of ID and had to open new accounts once again. Im not sure what happened, but SunTrust was NEVER like that. I assume that the people from BB&T are running the show now? I never had any business dealings with them. Anyway, as far as this branch goes, I havent had much interaction with most of their employees. Their branch manager is friendly and offered me a bunch of snacks and water. Debbie was awesome and enjoyable to be around. If you come to this branch though and you get Debbie, be forewarned, shes a talker and youll have a conversation about many things, lol. Hopefully my future adventures with Truist are positive.