1 /5 Shane Windham: I work in administration, which requires me to deal with hundreds of banks and credit unions around the country. We dont currently handle any insurance for Truist, but still get their customers calling about a block of their life policies which one of our now-defunct partners used to oversee. When the bank fails to tell these folks who DOES handle their insurance, we get return calls. So today I attempted calling their main CS line for clarification, where connection was dropped on their end multiple times. As a result, I phoned this local branch, where a guy picked up the call, and consistently told me Id have to keep calling corporate for help. Even when I explained the corporate line was dropping calls, or asked him to get me to someone who could try helping (to place the call himself, etc.), he simply parroted the same line over and over; fully disinterested in even knowing a phone number related to the business hes in. Most financial institutions have no trouble referencing a point of contact for third-parties which make them money (they literally hire outfits like this so that all they have to know is a phone number, and dont have to train employees on the products)--Truist fails at even clearing that low bar. Amid my experiences with FIs, they rank bottom of the barrel. You cant find basics on their website. Their emails are not responded to in a timely manner. Their CS line is atrociously automated. Their call reps are clearly working from incomplete scripts. And the branch reps are allowed to get away with leaving callers fully dissatisfied, refusing advancement to higher-ups, and so on. TL/DR: You should never trust this bank with your money or personal information.