Triangle Insurance Agency, LLC. - Vidor (TX)

T Josh (A_lil_freak2) I am not a customer and never will be. I was, however hit on my electric scooter by a 3/4 ton Dodge truck driven by one of their insured in Austin, Texas where it was proven that the driver was at fault. And my scooter was destroyed. Due to the fact that I was just bruised up and not severely injured, it was going to be a small claim so I chose not to hire an attorney thinking that it would be a quick resolution. Boy was I wrong. Not only do they move at a snails pace, they are also refusing to replace my $800 scooter that was run over by the truck and another car. If which I only asked for $400 to replace it. After doing everything they asked of me, I am 7 months in and still have not even had my property replaced. Though I was told to provide the model and price of my scooter in lieu of the receipt. They chose to change their mind and not pay to have my scooter replaced. Hard to do when it was a gift and bought used. They say I should have a bill of sale and a title like a vehicle. They have had my $1900 in medical bills for 5 months and have told me to date that they are waiting on a third party to attempt to save a few bucks. Forcing me to wait on any sort of compensation. Knowing that the hospital will deny any such request. As of today, I am having to take this multi-million dollar companys customer to small claims court because they refuse to compensate me in a timely manner. Funny thing is that my total damages are only $2,300. With at most $1800 for pain and suffering. The reason that I am posting this here is because if anything happens, and an accident happens, there is a chance that Fred Loya will not compensate the victim. Forcing you to go to court and pay the claim yourself, which is likely going to happen here. Kinda defeats the purpose of insurance.

Rita Tidwell Jeff was always available to assist work any questions and when I needed to cancel my car insurance he helped make sure my renters insurance stayed active. When I get a new car I will definitely give Jeff a call.

Jon Braun I had been with Allstate over 31 years and recently switched to State Farm with Dan Garber (DJ) due to his excellent customer service and knowledge. This was not an easy decision after being with someone for so many years, but DJ is a level above other insurance agents. DJ is always available for questions and very timely in responses. I have a bunch of kids and he was absolutely wonderful in helping them set up their policies so they could be independent. In fact, it was one of my daughters who initially contacted him out of the blue. DJ was so helpful in walking through things with her and worked so hard to obtain excellent rates that we all switched. When calling the office, DJ is personally involved and is very easy to contact. In short, I would highly recommend DJ for home and auto insurance!

A M-J Since Im new to the state of Texas I had to get my vehicle insured. Saw this place driving through town so I stopped in to ask for a quote and after that immediately signed up. The staff was extremely friendly and very helpful. They had a steady flow of clientele coming into the office while I was there a big plus for me. But the best part is the insurance was so cheap compare to the other state I was living in.

Gloria Moctezuma ⭐️⭐️⭐️⭐️⭐️ 5/5 – Ask for Judy! I got my insurance over the phone with La Familia Auto Insurance, and let me tell you—Judy made the whole experience way easier than I expected. She was super helpful, patient, and made sure I understood everything without rushing me or throwing confusing jargon around. She really went out of her way to find me the best deal and made the process feel personal—even over the phone! I felt taken care of, not like just another customer. If you need insurance and don’t want the usual stress or attitude, hit up La Familia and ask for Judy. She’s kind, professional, and straight-up amazing at what she does. 10/10 would recommend.

Becky Halligan Always a great experience with the Frank Pistone office. Everyone there is so helpful. I feel very grateful I can be their customer. Every new term when we get our new rates I’m always so nervous about the price. Praying it doesn’t go up so much that we ever have to leave them for a better price. So happy to have my insurance with them and I would highly recommend them.

Marisela Tellez Did not see anyone. Dropped off in their mailbox what I needed done. Called them the next day and all was taken care of.

Nikky Johnson Cheryls the greatest

Nik Jain Absolutely a bizarre company. Please steer clear of these people. Lazy and incompetent.