Texas Trust Credit Union - Flower Mound (TX)

5 /5 Kimberly Pollock: *HIGHLY RECOMMEND* The Branch Manager at Flower Mound, Samantha O’Connor, has been a huge help to me since I started banking with her in 2019. She is consistently helping me with loans while also offering suggestions on CDs / accounts. She is very personable and has built great rapport with me and is always mentioning programs that are tailor made specifically for my family and I.

5 /5 Ruby Gomez Barrera: I had the pleasure of working with Samantha O’Connor to open my business bank account, and the process couldn’t have gone more smoothly. From the start, she made me feel truly taken care of. All my documents were submitted quickly, and my account was opened in just two days. Excellent service and a great experience from start to finish!

1 /5 James: These guys have my social security number laying around. Even with me standing in the lobby and giving them my state id, they still demand that I give them my income, give them sms codes, and answer emails. This is with already being a customer. When I complained, Im told "were a bank, we have to". I dont know what is wrong with these people but Im going some place else.

5 /5 Paige Sayers: Samantha, the manager, was an absolute delight! She opened up accounts for my kids and myself and was incredibly helpful through the entire process. She answered any questions that I had with deep knowledge and patience. If I need any more help in the future, Samantha will most definitely be my go to team member!

1 /5 lizbertify: Regardless of how many calls I made to try and fix my issue, and how many call back promises they give me, I never got one, not even one call back! It gets tiring to keep calling, keep explaining your issue over and over and never get a call back. On one of my calls following up, all I got was the CSR stating that she didnt understand why they didnt call back but they put a comment on my account stating that they couldnt help because the merchant gave me an option. An OPTION means you have a choice of more than one. The merchant gave me ONE impossible option that nomatter what, cannot fix my issue except for my bank chiming in. They didnt care to call me back regardless of how many times I followed up after their promised window had lapsed. They didnt care to follow up with the merchant to understand the situation further. The bank want to protect themselves as much as they can. Truth be told, I regret opening more than one accounts with them. The last call I made today, May 13th 2025, I had an absolute lead will call back after she finishes her current call. I asked if she was sure, because nobody has called back regardless of the several attempts I made to try and get my issue resolved. Guess what, as their trend, nobody called back and this is now after 7pm, banks have closed. I wonder if she was on another call after all, or it was their way of getting me off the call. Closing the accounts as soon as possible.