Texas Farm Bureau Insurance Company - Woodway (TX)

1 /5 Tiffany Lopez: I’m not one to write reviews but I had to share the bad experience I had with Nathan at this office. He was not professional and chose to argue with the customer and stated that he knows better than 2 professional roofers, because he does insurance for a living, he stated our roof on our home is in bad shape I had 2 different local reputable roofing companies come out and tell me that our roof was in good shape and if anything needed to be done it was minor repairs. Nathan said our whole roof needed to be replaced and it (looked more like 8 years old) in order to be approved through Texas bureau. The roofing companies said it was no more than 2-4 years old at max, but the way he handled himself was to argue instead of understanding from the customer side of things. What happened to customer satisfaction being important, not sure.

1 /5 Lauren S: Extremely disappointed in this office’s customer service! Called to discuss coverage and was very rudely interrupted and talked over with major attitude by their representative. Heather may have been her name. I literally had to hang up on her because she would not listen to me speaking. How she has a job in customer service.. I don’t get! Good luck with these people!! Insurance is okay if you’re fine with rates going up ridiculously and being told it’s due to California wildfires.

5 /5 Hilda Castillo: Ive gotten all my family & friends on board at the Woodway TX FB. By far the best office staff & agents.

5 /5 Jonathan Turner: Small local office. its a bit difficult to get to but otherwise noce