Simmons Bank - Gainesville (TX)

5 /5 Cassie Whisenant: I have been using this bank since I moved to north Texas in 2007. They have always given excellent customer service. I have had my account compromised a few years ago, and the bank has always had my back. There was no headache as far as the banks end. The employees always have a smile. I don’t think I have ever had an error on my statement. I am very happy with them and plan to continue to use them as my personal bank.

1 /5 Renee Bogdanowicz: I would NEVER DO BUSINESS WITH THIS BANK! I visited this banking institution to get change for $100 bill. It was the worse experience imaginable. First off the teller was rude, stating if I did not have an account that he would not be able to make change. I told him that I was from out of town trying to help my daughter move and my closest bank was 45 mins away. He told me that was not his problem. I asked to speak with the branch manager and was told they were not on site. I requested to speak with the assistant branch manager and he said, “she will tell you exactly what I told you.” I asked to speak with her regardless. I saw him walk into an office and he came back and said, “ she is busy with another customer and cannot speak to you. She said we cannot help you.” I asked for the number to call back. The teller walked around the bank to an empty desk and pulled out a business card and handed it to me. I thanked him. When I looked over at the assistant manger’s office, she was standing there texting on her phone. No one was in the office nor was she on the phone! I would NEVER DO BUSINESS WITH SIMMONS BANK! NO INTEGRITY! You are a banking institution, you should help the people in your community because it reflects upon your business ethics! When I called the number on the business card, it went to a random voicemail. Note: When I walked in there was only one customer in the whole bank, that ought to tell you what their community thinks about doing business with them as well! HORRIBLE CUSTOMER SERVICE! I also called their main banking customer service over 3 days ago and still have not received a call back!

1 /5 S Chuck (FlyByNight): Simmons Bank... I could probably stop right there and everyone would know there was a problem. I received a $15k+ insurance check for hail damage to my home, made payable to myself and Simmons Bank, as a lien holder. I took the check to Simmons in Gainesville. They stated that the check would have to be put into a draft account, which would take "some time", and then I could submit an invoice when the roofer is done, at which point Simmons would cut a check to the roofer, and pay me out any excess. It took Simmons Bank a week and two calls from me to set up the draft account. I submitted an invoice from the excellent roofing company Cooke County Roofing on Friday, July 26, expecting that, as stated, Simmons Bank would cut a check for the roofer. Nope. They said the invoice had to be submitted to their corporate office BY MAIL and a check would be sent in 2 weeks BY MAIL. I questioned this, since its 2024 and most transactions are now electronic. Simmons called me back later and said they could have a check to the roofer on Monday, July 29, which they did. They told me that my remaining balance of $2100 would be issued as a check later that day after corporate approval. The employee said she would call me when it was approved. They never called. I drove to Simmons Bank in Gainesville on Tuesday, July 30, assuming she just got busy and forgot to call me, but no, she hadnt received authorization to issue the check. I asked if they could please inquire as I had driven 20 minutes to town. I then drove around about an hour and went back. They still had no authorization. I went in one last time on Friday, August 2, and a different employee emailed the corporate office. Later that afternoon corporate called. They will not release the money unless there are additional repairs made to the house that were stated in the adjusters notes...a couple of holes in the siding, torn screens, and dents in window A/C units. The screens I plan to fix, but the holes arent worth the effort, and the window units are fine. So....Simmons Bank will NOT issue a check for the remaining $2100 as stated by the Gainesville branch. I would have to submit invoices for every small expense and beg for reimbursement from my insurance check balance. I offered to let them apply the money to the loan, but they wont even do that. So the money sits in their bank, making them interest, and they refuse to release the funds to me. Simmons Bank for me is a problem at every transaction. I have a loan there but thankfully not an account. Even getting a receipt for a loan payment takes 10 minutes. Simmons Bank, the worst bank in Gainesville.

1 /5 Stran Northington: This bank is not the place to have your money. If you are a veteran or active service member this MOST certainly not the place to bank at. Couple years ago while I was in basic training the buyout by Simmons of landmark bank happened. Immediately my card didn’t work and I didn’t have access to purchase my haircuts or personal hygiene items. Resulting in me to have to open an USAA account. My card began working 3 weeks later. To which I began pulling cash out and making cashier checks to put in my USAA account. Thankfully I had good leadership who helped me get money taken care of. Also when I banked with Landmark I did not have overdraft protection for the reason of possibly losing my card and someone running up my account. When the buyout happened 2 services I cancelled attempted to charge my account with now Simmons. Simmons allowed the transactions to go through whilst my account was at 0.00 due to me transferring it to my now USAA account. The 2 services allowed put my Simmons account negative approximately $120. I couldn’t close my Simmons account due to me being in basic. I was also never notified that these charges went through until I was being contacted constantly by a collection service. Which now has hurt my credit score. I attempted to call the branch manager in Gainesville after receiving more info from the collection service to which the woman I spoke with was beyond disrespectful to me when I attempted to figure out what the issue was. Eventually she told me about the 2 charges listed above. She had absolutely no respect for the situation I was in and acted as if I could’ve controlled what happened whilst being 3 states away in basic. She also tried to blame Landmark bank for the issue. My family had used landmark for 10 years and none of us had issues. My family all ran into issues when the buyout happened as well. Please do not use any Simmons bank.

5 /5 Raquel Juarez: I havent had any problems. Everyone is helpful.