Rollo Insurance - Caldwell - Caldwell (TX)

Laura Contreras Fred Loya Insurance is an absolute nightmare. Their customer service is a disgrace — rude, lazy, and completely unprofessional. I’ve never encountered such a careless company. When I needed help, I was treated like an inconvenience instead of a customer. Marquice Hernandez was one of the worst — completely dismissive and condescending No empathy, no accountability, just attitude and excuses. If you want to be ignored, insulted, and left out to dry when it matters most, Fred Loya is the one for you. Otherwise, RUN the other direction.

Allyson Smith Nikki has not only have given me great and prompt service every time, but still remains able to find my family the lowest rate in the market on multiple policies. Nikki is SO knowledgeable, efficient, quick, relatable, and professional. She makes every process such a breeze!

Tammy Oden Excellent service and very knowledgeable! Would recommend to anyone..

Taja Levias Professional, knowledgeable, and excellent service. Glad I chose to do business with these people.

David Rios I have my company insured with them and Sharon is very helpful and can get you what your company needs. I highly recommend them for your insurance needs.

Carlos Daniel My experience with this company has been nothing short of amazing. From the sales agents (Mr Jimenez) to the supporting cast (Customer Service), I have always ended a call or an email with a satisfying feeling. They are prompt, thorough and will take the time to help you understand the process while also giving you choices. Thank you for always putting your customers first.

judy hammond I have been with her for many years and always has done me right she will find you the best plan for you

Arnold Duran I did not have high expectations for them. Theyre an insurance company, so I expected them to do what they could to avoid making a settlement on my claim. They were great!

Manuel Maciel Miss Maria does a good job when it comes to customer service the one on eighth Street in Odessa, Texas thank you so much