Reliance Retirement Services - Boerne (TX)

eric fisher We were pre approved by 2 other banks and used this one which had the highest interest rate cause the recast option was desirable for our situation. We had to constantly email the same same documents several times, 4 or 5 out of approximately 25 of which were our fault and not the correct documents. This became increasingly annoying as our loan officer and her team decided to start working on our loan about week out from closing, we went a month not hearing from anyone. We asked at least 3 times about buying our points down and received no help except for the fact that the day we signed on the dotted line we seen that somehow we had already bought the points down from 8.1% to 7.35% with $5,300. If it had not been for the fact that we were ready to move and the fact that there were 2 other families waiting for this to go through to make their next home purchases happen, we would have went our previous bank. Our loan officer was not only unfamiliar with our loan when they did decide to work on it but she insisted that I had not disclosed all information needed for this loan. We filled out the review after closing that they asked for with no reply.

Gaby Parker This ATM location is convenient.

Michelle Brashear Our appointment with Jessie was wonderful! She helped me join three past accounts with lots of name changes. She was so friendly and efficient. She made the process easy and painless.

sandra hotard I have been with Sweetwater Financial since I retired 10 yrs ago. I have traveled alot, been in the hospital several times and yet the entire time I have had full faith in Sweetwater. in taking good care in my accounts.The staff is delightful and answer all my questions. Just last week they called me with a suggestion on one of my accounts. Bryan and his team are great.

Margie Jetton Leslie Robertson made it GREAT! Every step was handled professionally and with sincere compassion. She took the scary out and made everything go seamlessly. We didnt expect that getting a large loan could actually be pleasant! So happy with the outcome!