Piins Insurance - Killeen (TX)

Dedric Pickrom Hello, The service was excellent! I had great pleasure of being assisted by April Ryan! Whatever questions I asked she answered them and helped me understand everything!! I would definitely recommend others to get on board at Farmers Insurance and tell them to let April help them cause she didn’t a fantastic job with me and I thank her for that! If I have any questions I wont hesitate to call her so she can help me!

Kyle Wallace Marissa was absolutely great! She provided exceptional service and went above and beyond to help me with my auto insurance needs. She was knowledgeable, patient, and made the entire process smooth and stress-free. Highly recommend working with her if you want top-notch service!

Charles Mcwhorter I love Nan Hawthorne, have always been treated like family here. I have tried several different insurance companies over the years and this place is the very best in Bell county.

Michael Claybourn Great company, great people!

Grant Carla was excellent and very helpful with understanding and getting me a good deal thank you very much Very sweet and professional 10/10

Dana Richards I had to call Direct Auto to get help with my payment method, Trennett Mcdonald was kind, patient and solved my problem with ease. She stayed on the phone until I accessed every document, including a download to my phone, which most customer service would direct a customer, and hang up. Thank you Trennett for everything :)

Francisco Pacheco I can’t say enough good things about Brittany Ballard. She has been absolutely amazing as my car insurance broker. From the very beginning, Brittany took the time to walk me through every detail of my coverage, breaking things down in a way that actually made sense. She’s incredibly knowledgeable, patient, and genuinely cares about helping her clients make informed decisions. Every interaction with her has been positive—she’s responsive, thorough, and always makes sure I understand what Im signing up for. It’s rare to find someone in this industry who goes above and beyond like she does. If you’re looking for someone who will truly look out for you and make the whole insurance process stress-free, Brittany is the one to call. Five stars all the way!

Carl Nunyaa Great company with great employees! Bradley is the best! He’s always looking out for his clients, making sure they’re taken care of and have the best rates. 10/10 recommend Rook and Bradley.

Lynne Perry Reagan Janda has gone above and beyond to help consolidate, optimize, and make sense of my best insurance solutions. He has been responsive, professional and personable while helping me sort out my needs. I highly recommend Reagan if youre looking for excellent service, great value and solid coverage from a reputable company.