Legacy Mutual Mortgage - Bethany Bump Team - Boerne (TX)

Chad Caldwell This was originally a 2 star review. See end of the review for Smart Financials actions related to my original review. Ive been very impressed with my local branch, but the call center has been a different story. My first interaction was with Valerie. She was friendly and answered all of the questions I had at the time. She also gave me her direct number in case I had any further questions. This is where the customer service has hit an iceberg. I have called her direct line 5 times in two weeks with no response. I know its the correct number because her greeting states her name and says shell contact you back in a timely manner. Im unlikely going to continue this loan process with yall since I have been completely ignored. Will likely just stay with my current "to big to fail" bank, since they at least return queries to my questions. Jeremy and Angela contacted me and completely remedied the issues with me, and I am very satisfied with their response. I believe they will be using this as a team coaching opportunity, and should not be a problem in the future.

Darian DeShea The ladies were wonderful, so poliet and helpful. Got a loan with no problem! Definitely recommend!

Raymond Kapalske Blake Cather is a great advisor. Works hard to do what is best for you and answers all questions quickly!

marquez16543 Joseph and his team have been great in helping me reach my financial goals. He is always willing to go above and beyond. He takes the time and has the knowledge to help you grow financially. I definitely recommend his services.

Valerie Hernandez My Loan Specialist Christina Was Amazing. Our Experience Was Fast, Quik, And Super Fast. Greeted Us With A Smile And Very Polite. Highly Recommend Going To See Her For A Title Loan.

Theresa Chandler As a first time homebuyer I appreciate the time Toby and Taylor spent explaining the process to me. They made it all very easy and quick from start to closing. Thank you both so much!