Kendra Scott - Harker Heights (TX)

David Patterson What an amazing experience! I took my watch in to get sized, and the woman working was delightful and fixed it in minutes! Ill be definitely going when I need jewelry! Thanks!

Trinity Tyree I had such a great experience! The gentleman working was incredibly attentive, friendly, and knowledgeable. He took the time to explain everything clearly and made the whole process easy and enjoyable. To top it off, he even gave me a free watch because the cards were done—such a thoughtful gesture! Excellent service all around!

Jody Pitcher Since the first time I walked into their place, I was treated with respect and kindness. They are professional, hospitable, and willing to customize your jewelry. I highly recommend for your next personalized jewelry needs. So worth the drive!!! Job well done.

Ernesto Cervantez To whom it may concerned I’m writing to share a disappointing experience I had while picking up a bracelet I had purchased at your store. When I arrived, I was assisted by a staff member named Melanie, whose demeanor made me feel unwelcome and uncomfortable. She commented, “Next time you can go to the other section to pick up,” and rolled her eyes, which felt dismissive. When I mentioned I was told to pick up the bracelet around 5 p.m., she replied, “That can’t be — we have bracelets ready around 4 or 6,” then walked off to look for the item. The tone and attitude made me feel like I was an inconvenience rather than a valued customer. I understand everyone has off days, but when customers are spending $100 or more, we expect at least a basic level of courtesy and professionalism. I left the store feeling uneasy about my purchase — not because of the product, but because of how I was treated. I hope this feedback is taken constructively. I’m sharing this in the hope that other customers will have a more positive experience in the future. Please speak with Melanie about maintaining a respectful and welcoming attitude with customers. Thank you for your time, Ernesto

Art tena Tasha great experience. Very friendly and satisfied as a customer. I’ll will be coming back to her on my next purchase.

Aron and Janet Jarrett We are new to the area and stopped in to look at watches. We received exceptional service from Divina. She was very pleasant to work with and went above and beyond our expectations. She listened well to what we were looking for and took her time to show us all of our options. She was very knowledgeable and explained the features and differences between each style we considered. She helped us make a very informed decision and even offered to clean my wedding ring after we finished selecting a watch. Divina is a great listener and really helped us with making the best decision. She also set up a plan to stay in touch with us for future purchases and services. Thank you, Divina.

Sandra Shukla Amazing store I’m always happy with my permanent jewelry. I also enjoyed the service and their products. You can get something really nice for someone you love or a friend any occasion. Here is a picture of my new favorite.