Higginbotham & Associates Inc - Denton (TX)

Jesus Garza Excellent customer service, the employees are very friendly and you can always chat with them for a while. They usually offer you a small snack and water, they explain the services they offer very well, and you can always send a message or call if you have a question. Personally, I find it a very pleasant and professional place.

Mark Gott I am writing to express my disappointment with the service I received from Shane Howland and his office staff, particularly Vickie. As a long-time customer of ANPAC since 1975, I valued the relationship we had built over the years with previous agents (both now retired) which included 8 of the 11 rental properties we owned, 3 cars, our homestead at that time, as well as recommendations to family members. Unfortunately, my recent experiences have been disappointing with Shane Howland & co. When my previous agent retired, my business was transferred to Shane Howland. ( I dont know why) Over the past year and one-half, my wife called several times to obtain quotes for her mothers house- I finally got in touch with them to get that ins. To this date they have never returned HER phone call. They apparently didnt connect the dots, her last name and mine, the same- so they just didnt return her calls. Hmmmmmmmmm Additionally, I found Shane and Vickis level of service and professionalism to be lacking. The attitude and communication style of Shane and Vickie did not meet the standards I expect from an insurance provider. The interactions felt dismissive and unfriendly, which was particularly disappointing given my long-standing relationship with American National Ins. Co. Based on my experience, I cannot recommend Shane Howland or Vickie for insurance or financial needs. I hope this feedback is taken constructively, as my intent is to share my experience honestly. I wish Shane and Vickie and his staff the best in their future endeavors. If I could give -10 I would.

Andrea Watson One of the agents there, Ryan, was super helpful and provided answers to me about the process of getting a quote for a home owners policy. I am not currently a home owner but was information seeking for a friend. He wasn’t even on the job and still took time to be informative.

Brandy Beeman The staff at this office is so much more helpful than the previous office i used. Charity explained everything I didn’t understand. She is great and so patient and with all my questions and changes I kept making.

Henry Cabrera I just wanted to take a moment to share my experience with the customer service team. John has been exceptional! His professionalism, prompt responses, and assistance with messages and quotes have truly impressed me. I am very happy with the service Ive received so far. Thank you, John, for making my experience a positive one!

Tauveve Filoialii Called in to get a quote and was happy with the low monthly. Tamika Simpson was very helpful and patient while guiding us through all the options available. Everything went smooth and quick. We were done within an hour. Thank you so much Tamika.

Corey Gene This Agency is great! Love them!

Gunderson Garrett Logan HeLal has been the most helpful and educational person Ive ever interacted with in regards to insurance. He thoroughly checked my existing insurance coverage for some homes and auto and found that I was really uninsured, especially regarding coverage for uninsured motorists. We ended up moving forward with some policies that tripled our insurance coverage for the same cost for auto, and increased our homeowner coverage 20-30% for less... I highly recommend anyone reach out to Logan to get an insurance consultation as it could save you a lot of money and put you in a better spot in case of disaster.

Rajjj Patelll I was completely impressed with their professionalism and customer service. Manny and Amerifirst team were very helpful. We went over lots of options with me and my wife for our new home. We also changed the auto insurance for more savings. Great rates, service, and friendly - for sure use them. Ask for Manny he is very knowledgeable and gives great recommendations!!! Raj

Wes Drake Farmers Insurance-Ashley Sosa in Saldado, Texas is highly recommended! All of the staff are extremely friendly and helpful, have a wonderful rapport with clients, and it is a pleasure being one of their clients.