Goosehead Insurance - Brittan Wren - Denton (TX)

Leticia Resendez While in the market for insurance, I decided to stop by and was immediately greeted by Ms. Dulce. She was very knowledgeable and made sure all of my questions were answered. She helped me choose the coverages I needed and made sure I understood how they worked for me. I’m so glad to have received the help I needed and would recommend this agency to anyone!

Virginia Swinney We have had excellent, I would say outstanding customer service with Texas Farm Bureau Ins. Athens, TX. If we have questions they always answer during office hours, pleasant to deal with, get back to us quickly with answers. They have the best prices also. Would highly recommend !

H-TOWN QUEEN Love that they give me so many courtesy calls so that I can remember about my payments

Chocolate King I must express that, as a business owner, the agent lacked any sort of customer service training based on my own encounter. Upon entering the store with my wife, the agent exhibited a rude demeanor and seemed uninterested in assisting us. I cannot be certain if it was due to my Trump hat or their ethnicity, but throughout the interaction, her tone was very unenthusiastic. My wife was tempted to confront her, but we ultimately decided to leave.

Saif Hussain Agency doesn’t care about customer retention I guess and it’s obvious from the negative reviews. My policy expired and the agent on the line told me that “the insurance provider will not renew the policy, so we have to start a new quote unfortunately. If you have no further questions, have a good day.” PS: I have been with this company/agent for 6 years. Moving on now though.

Sherry Hill Anthony is wonderful to work with. Great pricing and very accurate with what we were looking for.

Gretchen Freking I had Ashly and Cathy help me with insurance on a property that I inherited in Texas while I lived in Kansas. They were amazing with their customer service, and walking me through all the different issues that came up. I highly recommend them. Gretchen F.

Oscar Flores Always quick to respond. Very appreciated.

Eugene Taber UPDATE: I have to amend my original review, as it is excellent to get a phone call from the name attached to the agency and have an hour conversation about a number of topics. He understood my concerns and addressed every single one of them. We went with this agency at the recommendation of our lender and realtor during the process of purchasing or house. At first they were great. But as we renewed we noticed the rate was rising, and then this last renewal our amount went up a full 25% for no reason. I called the office and left messages with no response. We are currently shopping for a new insurance agent since no one will contact us back. Also, never once has Dustin Paine ever contacted myself or my wife personally. We have only spoken to the agents that work for him.

Azznbad Home town insurance agency. They are helpful, and if you hate taking care of problems on line, you talk to real people here