Gillian Verde - State Farm Insurance Agent - Malakoff (TX)

5 /5 Michael Raver: Sebastian answered all my Questions and provided expert advice on how all the various options work with all the features and benefits, and he even discussed the possible downsides. This kind of knowledge, thoroughness, and honesty are the qualities I want in an agent. Though State Farm was not able to get anywhere close to my current coverage and price, I have no doubt Sebastian will reach out if (when) that changes shortly, and I look forward to giving him my auto and possibly home insurance business.

5 /5 Omar Villa: I had the pleasure of working with Sebastian Frosch, and I can confidently say his customer service is outstanding. From the very beginning, he was professional, attentive, and genuinely committed to helping me with my needs. Sebastian went above and beyond to ensure everything was clear, smooth, and handled quickly. He listened carefully, provided thoughtful solutions, and made sure I felt valued throughout the entire process. His communication was prompt and transparent, and he always followed up to make sure nothing was left unresolved. It’s rare to find someone who combines such a high level of knowledge with genuine care for their customers. Sebastian truly sets the standard for excellent customer service, and I wouldn’t hesitate to recommend him to anyone.

5 /5 Kandi Walker: I had an excellent experience working with Sam and Gillian. From the beginning, they were knowledgeable, patient, and truly dedicated to helping me find the best insurance coverage for my needs. They took the time to explain all my options in a clear and honest way, ensuring I felt confident in my decisions. What impressed me most was their responsiveness and attention to detail. Whether I had a quick question or needed help filing paperwork, Gillian and Sam were incredibly helpful. They didn’t try to upsell unnecessary coverage — instead, they focused on what made the most sense for me and my family. If you’re looking for someone who genuinely cares about their clients and goes the extra mile, I highly recommend Gillian and Sam with Gillian Verde State Farm. It’s rare to find such a combination of professionalism, integrity, and personal care in today’s insurance market. Thank you again for your exceptional service!

5 /5 Casaandra Saidmange: I had a great experience while exploring my insurance options. As someone new to insurance, I had been looking for ways to lower my costs even by a small amount. Samuel at State Farm was incredibly helpful throughout the process. He took the time to explain everything clearly, was friendly and patient, and ultimately helped me find the best coverage available for my situation. Thanks to his assistance, I’m now paying a much more reasonable rate. I truly appreciate his support and professionalism.

5 /5 Jumil Chiong: Sebastian was incredibly helpful in setting up our insurance. He worked closely with my wife to bundle our renters and auto coverage, and even with the back and forth in communication while I was at work, he stayed patient and professional the entire time. He made sure we understood our options and even offered to do a three-way call to make things easier. He’s honest, sincere, and genuinely good at what he does. We really appreciated his help and the peace of mind he gave us.