1 /5 angielina arriola: Currently going through hell with claims process, the Adjustor, agent, her son and supervisors and investigation department do not want to hear what the customer has to say. Th we only listen to there group of people.and theyâre job isnât to help families with all there insurance needsâŠ. It is to take customers money and Deny there claims. They are masters at doing that.