Frost Bank - Sugar Land (TX)

1 /5 keyur gorji: This bank is good for Personal banking but worst for business owners. Their verbal confirmation and written documents are totally opposite. Duped me with their promises. Unethical practices to get business! please find some nice local bank who are more loyal to customers for business needs.

1 /5 Tee Mata: Wish I could give them 0 stars, I walked in and waited for 3 minutes before walking to the side of the front desk. Which someone was on the phone then hangs up with still no acknowledging that I needed assistance so I wait sum more til someone else says how can I help I walked over to him n I told him how I was waiting with no any sort of help. And he said I told u I would be with you in a moment I said well maybe you should be more clear on who you are talking to. Cause the lady in the front was just laughing on the phone with a customer and repeated phone numbers out loud. Like ummm no...

5 /5 a swhdental: Frost Bank is such a good bank to do business with. Always welcoming and personalized service.

1 /5 Chinedu Onyechi: Horrrrrrrible. It’s like banking in the 90s. Received a check that was drawn on Frost Bank and since I needed a new business account I decided to come in and deposit the check and open a business bank account. Simple right? IMMEDIATELY felt the racially profiling by Ms. Hafya Chahin. If she reads this she’ll know EXACTLY who I am. I am African and do not appreciate the immediate assumption. It’s rude and WRONG. Whispering by other bankers about me. Ms. Hafya Chahin telling them not to help me with my check. And what’s crazy is she’s not even a manager! Just inserted herself for no reason and then couldn’t even answer my questions as to why she was inserting herself when this transaction doesn’t even involve her. Even the banker helping me was confused. They ended up doing what I needed but with high tension and weirdness I felt in that bank, I took my check and opened an account at another bank that was SO welcoming and helpful right down the street! Unfortunately, they lost out on a multi million dollar client as my parents own one of the largest pharmacies in Africa. Ah oh well, I guess don’t assume and you wouldn’t lose clients like this for racially profiling. I should’ve listened to the horrible reviews. What’s worse is that I was a business banker at Chase, so I know the exact procedures and they were rude, condescending, untrustworthy, and racist.

1 /5 Honest Critic: Motor bank employees at this location are not efficient at all. The commercial lane is practically empty all day and still the staff is very lazy to move fast and get us out in time. Above all that, one staff on the left side of the glass window (not mentioning the name) has some serious ego issues, shes has a demeanor as though "I am not below you, I will work on my own pace". Hey thats your job, just do it with no ego issues and you will draw more customers to your bank. After talking to the branch manager about this motor bank issue, this particular employees attitude become even worse, she refused to respond to one simple request. If this poor service continues, we will have to move our business account to Chase or Wells Fargo which is located right on the other side of the street.