First State Bank of Burnet - Lampasas (TX)

1 /5 Anony Muss: I’m pretty sure this bank is running a sort of Ponzi scheme, or at the very least robbing Peter to pay Paul kind of deal. I deposit my check every week. Every Sunday the ATM says my account is empty, and the ladies inside say “yep everything adds up…you spent all of your money”. However, between Tuesday and Thursday half of my paycheck shows up in my account (depending on how much they take out to cover other people’s expenses and let me keep). I’m going to ask the FDIC and BBB to investigate.

1 /5 K Rose: Appalled at the lack of professional service and attitude from staff at this location. We have a new business account and when their card systems started declining our Google Ad automated payments, even after verifying with their card services robo-calls. When I called for help, Tammy answered. I was told "you need to quit that" regarding an automated recurring payment... I mean, really?? "quit it?" ...how unprofessional. We were then told that no resolution was available, with no apology nor an attempt to find a solution. This is an essential service for our company, and having no ads and no payments systems available from our bank severely impacts our business. I am stunned at the attitude and lack of professional service from a bank when asking for a very basic, very essential service from this bank. Were now left leaving voicemails and chasing up folks in other cities, in our own time, with no resolution. Clearly you cannot rely on this bank for basic banking service, nor can you rely on them for help when their own systems do not function. Thats just embarrassing.

1 /5 Hannah Bollier: Dont go here for a mortage loan. Took way longer than it should have to get to our closing date and we had to reach out continuously to see what we needed to get done. Some documents we had to resend multiple times. There is no reason it should have taken that long considering we had everything we needed to get a loan. We probably could have got a much better interest rate, but thats our fault for not shopping around more. Not impressed with bank.

1 /5 Kristen Blizard: Im not too pleased with the fact that the phone service at this bank has been out for over a week. Not everyone is able to check their account online? Unbelievable, this large bank cant get a land line fixed any faster than this?