1 /5 Rodrigo Robelin Desrets: We usually go to the Fort Worth Branch, this past Thursday we went to this location in Burleson since it was closer. The teller that helped us was new we believe, it he might have been getting trained, he was a nice person. But when I inquired about a general problem with a checking account, this lady, a Latina on her 20s or 30s which looked like a manager since she was training him, came at me with such a bad attitude about the question I made that I was just at a loss for words. incredibly rude and unprofessional, totally demeaning. And she had the nerve to tell me she was not gonna cash my checks, or my wifes check, she said she called the owner of the checking account and they couldnt verify our checks. Keep in mind these are checks from First Financial Bank. I told her I was gonna make a call, since Ive never had a problem at the Fort Worth branch, so it seemed a little personal. She replied "call whoever you want" now, that attitude she had with me came out of nowhere, she was having her little power trip with me, why? I dont know. So, I called the owner of the company to tell the payroll checks (from First Financial Bank) were not being accepted by the bank. It took less than 10 seconds for him to put this young lady on her place and have our checks cashed. I am not ever stepping foot on that branch ever again and by the reviews Ive seen I cant understand why they would keep this manager on the clock.
