First Community Credit Union - Aliana - Richmond (TX)

Bridgett Flesch Very knowledgeable and professional but also listens to what the client wants and is very personable and down to earth.

Randi Sanchez Caprock Credit Union is not just banking, its a place where the people are your friends. When they financed our house, the staff were happy for us. The C.E.O, Dale Hansard, had been working with us (by answering a billion questions regarding credit, etc) for quite a while until finally we were ready and we were able to be approved! We have been loyal to our credit union, but they are also loyal to us. Were known by them and they know our family. I

Yvette If I could rate this place with zero stars I would. First of all the people there are rude and miserable! They are not understanding when an unexpected situation happens. People face hardships and when you least expect it you hit rock bottom. I understand this is an in-house finance for people who have no credit, but if a customer is giving their payments every month, they should at least consider when someone faces a hardship. These people care only about the money and if you miss a payment by a day or two they already want to turn off your vehicle and even take action to repossess. My contract says that I have 15 days from the grace period before late fees are applied. These people apply late fees immediately they already consider that a late payment so then why sign a document in black-and-white if they are not gonna follow it. Mind you my vehicle and any vehicle with them have a pass GPS tracker I don’t know what it’s called that obviously they’ll turn it off If you don’t pay the papers that I signed says I have 10 days to give a payment before they turn off my vehicle. They don’t follow the actual contract I don’t understand how come nobody else is making a report because this is illegal and this is basically fraud what they’re doing.

K Lewis Registered and funded an account online since there isnt a branch in my state. Truist closed the account two days later. Contacted customer service to find out why and was told I needed to visit a branch to provide identification. I again explained Im no where near a branch and asked if there was an alternate method to verify ID. To send via email, document upload, etc. The representative stated no, the only way to verify identification is at a branch. When I asked about my funds in the account, she said she didnt see any money. I corrected her immediately and told her "SunTrust" debited the funds because its on my bank statement. Trust purchased SunTrust and clearly hasnt updated the name but the money left my account. Navy Federal also confirmed Truist withdrew the funds. Trust continued to say they didnt receive any funds and they couldnt reopen the accounts. So I filed a fraud dispute with Navy Federal against Truist.

Na Dene Decent quick no hassle payday loaners...if youre struggling to meet due date simply communicate well with them.