Farmers Insurance Federal Credit Union - Round Rock - Round Rock (TX)

1 /5 Danielle Gage: Edit: since I can’t respond to this ridiculous response by Elyse…….. absolutely not! When she said “ discuss your concerns further and explore possible solutions.” that is absolutely a lie! I have tried. I requested a call many times from the alleged department claiming some kind of fraud with MY social security number. No one has ever returned my call. I get you think it shows you’re so great by responding to my negative review but NOTHING was done! And clearly never will be. I ever got LifeLock and was so worried someone was using my social but it became apparent pretty quick they made all that up because I haven’t had that happen ever and haven’t had it happen since! - This is the WORST bank I have ever encountered. They keep trying to say they couldnt verify my identity and ultimately said someone else was using my social security number. I have LifeLock and they alert me if there is EVER any issues like that.. and I know that is completely incorrect. They are lying.. I have absolutely no idea why they are lying but I called LifeLock and there is absolutely nothing showing up as anyone else using my social security number. I am going to guess that someone miskeyed someones social in THEIR banking system and that is the problem. Although there is NO way to know that because I cant get them to call me back!!! They are absolutely terrible... RUN!!!

2 /5 Matt Buchanan: How am I going to deposit a check from Farmers Insurance into a credit union called "Farmers Insurance credit Union" and youre going to put a hold on it. Not just to hold an EXTENDED hold!

1 /5 Lorina Meeks: This is why I gave this company 1 star! I had this bank for a while. I had money into my bank and they took money out of my check $25.00 no one told me! This bank is a crook! I will never in my life be with this bank again! Someone said they won’t touch my money but guess what it was wrong! I will never recommend this bank to no one! I’m an angry customer!

5 /5 Thomas Rolling: Farmers Insurance Group Federal Credit Union is just Super Fantastic. Everyone is always so helpful with whatever a member needs. The online banking is so convenient and I really enjoy the benefits of splitting my direct deposit so I can save for the unexpected. It is everything one needs for their banking. I have been a member for 35 years and absolutely get the best service here.

1 /5 Jonathan Maner: The most absolute and incompetent banking branch I have ever dealt with. DO NOT PUT YOUR MONEY here. Were in the middle of closing a housing deal and needed to access our funds. Their banking app errors out and locks our account. Then it gives a number to call and the person there says we cant help you until monday. So now we have to go 2 days without having access to our funds. We are incredibly angry and dumbfounded by this credit union and it incompetence. We are closing our account and moving all our money out of it asap!!!!