Edward Jones - Financial Advisor: Shawna B Bradfute, AAMS® - Waco (TX)

Robert Pettett I was in need of a short term loan. My representative, Ashley Garza, was very knowledgeable and professional. She provided me with multiple options for financing and ensured I understood each completely. I then made the choice that was best for me. She completed the process expediently. It was the best financing experience I have ever had.

Nicholas P I went into the Seguin branch on Monday 8/26 to order a new debit card because mine was expiring. I talked to a teller and a banker and they Updated my address even though they had the correct one on hand. They assured me that I would receive a new card would in 5-7 business days and that they do not issue instant temporary cards. It has been 8 business days and I have not received any updates or the card. I called CS today and rep said they didnt see any card being shipped. He was awesome and ordered a new card and authorized it to be to be used via my digital wallet. So here I am, having to take cash out with my ID for what will be 3 weeks unless the card doesnt arrive. I spent 40 mins at this branch and even sat down with an incompetent banker that didnt even send the card or mention the digital wallet version? He was a 40-50 year old man and was doing something on his computer for 15-20mins and all he did was change my mailing address and didnt even order it? Its 2024 and I shouldnt have to wait to acces my bank account at all let alone almost 2-3 weeks. I dont ever leave extremely negative reviews ever but I feel so stupid checking the mail everyday for something that was never going to be there. Also the fact that it wasnt mentioned that I could just access the new card via digital wallet and didnt have to wait. This was lazy customer service for an extremely simple problem. I am worse off for going into the branch instead of just calling a CS rep and that is sad. Maybe someone from this branch will see this and this problem wont happen to anyone else.

Julie Scholl Charlie Prothro came into my home and gained my trust. When my husband and I started having problems, he advised him on how to take $2 mil out of our account without me knowing. I was informed that their tactics weren’t illegal, but they were absolutely UNETHICAL!!!! The patriarchy taking care of themselves in Wichita Falls is in full force!!

victoria earnshaw Albert is extremely knowledgeable and professional. He made me feel so comfortable and really explained the process and options of different life insurance policies to suit my family’s needs. He really cares which in my opinion is rare these days. I will definitely be recommending him to family and friends.

Doug Soell Top notch customer service. All their staff go above and beyond to help you at all times. Everyone always has a friendly and warm smile. Jeremy is meticulous to detail and takes great care of you. I have been with them several years and their great service has never wavered.

Lupe Gonzales I’ve been with this company for years and I really do appreciate their help. Every time I go in the ladies are so welcoming and they’re for all your needs. Thank you.