Childress Economic Development - Childress (TX)

K Lewis Registered and funded an account online since there isnt a branch in my state. Truist closed the account two days later. Contacted customer service to find out why and was told I needed to visit a branch to provide identification. I again explained Im no where near a branch and asked if there was an alternate method to verify ID. To send via email, document upload, etc. The representative stated no, the only way to verify identification is at a branch. When I asked about my funds in the account, she said she didnt see any money. I corrected her immediately and told her "SunTrust" debited the funds because its on my bank statement. Trust purchased SunTrust and clearly hasnt updated the name but the money left my account. Navy Federal also confirmed Truist withdrew the funds. Trust continued to say they didnt receive any funds and they couldnt reopen the accounts. So I filed a fraud dispute with Navy Federal against Truist.

John P Luis Gasca is a very professional investment professional. I enjoy working with him and his knowledgeable staff.

Christi Harris I grew up on Anson and kept an account at this bank for years. Then, later on when service declined in large banks in the Dallas Metroplex I opened an account. It is amazing the difference in their customer service than any I deal with anywhere. In fact, you can get immediate help when you call. If you are tired of what we think of as normal in the city ... there is nothing like this bank and the owners and staff. It is a great find, and a fabulous bank.

Joshua Fuentes I had a huge problem with my account this week (like a -1000.00 problem). I was freaking out like never before so went in to see about fixing this. I dont know if you could see it in my face that I was stressed out about this or what but Beatrice Posadas jumped in head first and got my account back where it was supposed to be by the end of the day. She went above and beyond by calling me through out the day with updates until this was resolved. She definitely needs a raise for her outstanding dedication to prosperity customers.