1 /5 Mabel Sanchez: I called because a family member was detained and I needed some information. Jessica, the person that answered, was rude and told me she couldnt help me and hung up on me. I decided to stop by because that was unacceptable to me. The assistants Claudia and Alexandra were very helpful. They thoroughly explained the process and were able to calm me down. Fortunately, my relative was released but the information that I was given helped us out a lot. Claudia and Alexandra were professional, understanding and helpful. Im glad I ignored Jessica and stopped by instead! 5 stars for their help, I can only predict how well they would’ve fought for my family had the outcome been the opposite.