PNC Bank - Warren (PA)

1 /5 Kristy C.: My name was on my parents account such that an event would happen I would be able to get in their safe deposit box. Ive never had a problem before getting in their safe deposit box. My sister and I arrive here a day after my mother unexpectedly passed to get in the box. They said I was not permitted and never should have been allowed in there. The drive through lady was very rude and unprofessional. We had to get my father from the nursing home just so we could get important papers. Later Kristin was very pleasant and explained the mixup. I drove an hour out of my way to another branch just so I would not have to deal with these folks again to manage my parents bank account. Very poor customer service in a very emotional time.

1 /5 Stanley Davis: I drove 30 minutes to this location as it was the closest PNC bank to cash my check for my vehicle that was totalled. Even with 2 forms of picture ID they would not cash the check. I understood that 1 was expired but the other was not. I wouldnt bank there ever.

5 /5 Scott Edwards: The women behind the counter are very professional and really show they’re appreciation for us account holders! Shelly and the young blonde with glasses (wish I knew her name) behind the counter are so professional it makes me enjoy walking in there time to time! PNC or whoever can, you need to pay them on the back because they are what makes that place shine! Thank you guys!!!!!

1 /5 justin smith: Reported my card as lost/stolen last year they gave me a new card and never closed the old one. I just found out today when I got a new card in the mail with the exact same numbers as my old lost one. Customer service said the local branch never turned the old card off or reported it lost/stolen. Absolutely ridiculous.

1 /5 Amanda Michele: High turn over of staff at this branch. My father is elderly and this branch gave me incorrect information about the fraud that occurred on my fathers account therefore PNC cooperate got involved and refused to help in anyway after my father, residing in a personal care home had a employee steal over 20 k from his account. DO not do your banking here. Corporate was horrible to deal with. I do NOT recommend the bank.