Pheple Federal Credit Union - Greensburg (PA)

5 /5 kenneth morgan: This staff is top notch. When other say no they say yes. I have been with the branch for the better part of 10 yrs. And they help me with every single time. With cars and many numerous loans. Because get in tight spot, and get a little squeezed at time, and these people here, no how to release that pressure, and get your needs met.

1 /5 Mallory CW: Things are constantly messed up. This new update is garbage. I cant even get into my account now. All the auto payments are messed up. Ive been disappointed since the name and location change but this is the final straw. Why would you get rid of your drive through for such an inconvenient location in the plaza? So done with this bank.

3 /5 David Tiberio: Been a member with them for over 5 years, probably closer to 10. Customer service used to be EXCELLENT, and you could actually speak with a LOCAL, REAL, PERSON. Lately, its been slowly going downhill. Now, when I try and call, I either get sent straight to voicemail, or calls get farmed out to a random call center with random people who cant answer my questions. Also, why they closed their beautiful Greensburg branch on Georges Station Road, and moved to a suite in cramped Eastgate Plaza, I will never understand. Used to be easy to get in and out quickly, not anymore.

2 /5 Forrest Clester: PHEPLE used to be a great credit union (CREDIT UNION) to be with. They have decided to change their computer and especially their app program. It has been horrible since. They found it fine to lock out debit cards for no reason. People I know where on vacation in Disney land in Florida that had their cards locked out. PHEPLE does not care about their members anymore. They want money from their members and nothing else. What a shame

1 /5 Aiyana Admin: Be wary of their car loans! They may have better interest rates, but make it nearly impossible to make extra payments monthly that are not charged daily interest. Never have I ever had a loan like this. And because their payment processing is so antiquated (I paid the loan through PNC but someone at PHEPLE has to manually process, so its never predictable with weekends and holidays) you have to physically go into a branch and make your payment in order to make payments above to try to pay off more quickly. It was my fault for not realizing this after over 6 months of making extra payments, but was so frustrated when I figured this out. I ended up taking a loan from a credit card to pay off the PHEPLE loan with MUCH less interest in the long run. Please be aware of this fact when a dealer says I have a great relationship with this credit union. Im sure they do indeed.