Lendmark Financial Services LLC - West Hazleton (PA)

Thomas Heckman Been a member for over 30 years. Tracie and her team have been together for a long time and provide exceptional customer service.

Michael Kull Will be closing my accounts with this joke of an institution. The trouble of changing my direct depost to my other bank, will be MORE than worth it. Some of the most unprofessional people I have dealt with. Been a long time coming, but today was the straw that broke the camels back. Cant wait to say "good riddance."

Rosso Nero Its been a clown show since my mortgages were shipped to BSI, but I held my tongue. As long as I could. I got the conversion paperwork and went online to activate my account. I did so, and set up auto-pay for my first mortgage. I then tried to add the second mortgage, but couldnt. I called customer service only to be told I couldnt add my other mortgages (I have rentals) to my online account, I would have to create separate logins for each of them. I dont know what Windows95 application BSI uses to process payments, but I decided against setting up a bunch of separate accounts, and, as I would have done in 1985, filled out paperwork and mailed it to them authorizing auto pay. It turns out to be a good thing I did, because the autopay request I submitted on their website only worked twice and today I received a past due notice for funds that should have been processed automatically. So I will go ahead and mail paperwork for the final account along with a check for the past due amount.

Michael Crews Second time in a week that this atm is not working. On the screen this time it says cable missing.

Regina Zapotosky Great personal service. So hard to find these days.

HairBySamDiane Each and every time I go to this branch I have had outstanding customer service each and every time. Melissa and Chuck, have been awesome. I have encountered with the bank tellers multiple times and also very friendly uplifting customer service. Melissa has been such a sweetheart and I’ve encountered with her over the last few years and she’s simply the best. 10 stars for the White Oak Branch.

Lauren Kolachny This location brings the convenience and perks of dealing with a large branch chain but the customer service of a smaller family owned business. While good customer service is always expected, my experience today was beyond just exceptional customer service. The drive through was busy 6 cars or so in line but when it was my turn Brian greeted me with a great attitude and a smile that was radiating through his mask. He thanked me for my patience and informed me he’d be right with me. He was quick to process my transaction and sent me on my way with best wishes. While the interaction was quite short and through the drive through Brian left a lasting impression on great customer service and is certainly an asset to BB&T. Thanks again!