Lebanon County Assistance Office - Lebanon (PA)

1 /5 Joe: This office is useless. Theyd rather see a child homeless or dead! They hide behind their ignorance and falsely claim "state and or federal laws" when making their ignorant unfounded decisions. Then have the audacity to lie to me in a letter claiming "please be assured that the DHS is committed to providing the highest quality of service to all."

1 /5 Lourieliz Maldonado: Im tired of trying to contact this place and the call disconnects. Everytime I go there they tell me something and still nothing happens. Theyre quick to take away your benefits but take their time to help someone and give them the benefits they need. The caseworkers dont even answer or call back. Do better !

1 /5 Collin DeWalt: Caseworker attempted to dodge SNAP renewal interview by calling way too early, then proceeded to shame me for being a single father in school taking the summer off to take care of my son (instead of having a job) when I finally got a hold of them past the scheduled interview time. They also tried to tell me I wasnt supposed to use grants and student loans for childcare to make going to school possible. Not going to name names, but if they try to dodge your meeting with them, call them back on the number they called you from directly and leave messages. The customer service number they try to ditch you with will NOT work, theyll only be able to add a note to your case. Edit 9/24: For the record, my SNAP was successfully renewed after a little more (failed) retaliation from them, and I am back in school doing just fine.

5 /5 Crystal Strickler: The lady behind the counter, forgot her name, but she was so friendly and was able to help me out on the spot!

5 /5 Amber P: I know the people in there work really hard and Ive never actually had a horrible time there. They do NOT answer their phones tho.