Goldman Sachs - Philadelphia (PA)

1 /5 Babatunde Aj: I used to have Apple credit card with Goldman Sachs’s. A merchant chqrge me $198.00 i filled complain with Goldman Sachs’s, I send all evidence to them even the merchant ask me to drop the complaint and they will give me my money back that it will affect their merchant business with master card which I say no . But Goldman Sachs’s find me liable for the amount after show the evidence. The same company charge me the same amount a year ago ,I fill complain and I won. Please don’t do business with this company again, I have to close my account immediately .

1 /5 Ms. JuiLui: I received a privacy notice and called Goldman Sachs immediately to let them know I did not open an account with them. I initially spoke to 2 reps, and the last of the two was a supervisor, who ensured, the account would be closed, and I would receive a confirmation email within 3 business days. I never received the email or even a letter. I called back to see if the account was ever closed, and the rep I spoke to took my info; furthermore, when I asked several times if the account was closed, I received no answer. I then told her, since youre not answering, Im going to assume the account is still opened -she then explained another dept was looking into it...I cant stand untruths... Finally, she tells me the account was closed on 12/5. I told her that didnt even make sense because that means it was closed before I called to let you know theres an account that was opened fraudulently in my name. I requested to speak to a supervisor, and this person basically went through the same thing -speaking to another department to get information. The supervisor came back and told me the account was closed 11/15.... What???????? I told the supervisor that I received 2 different dates of this account being closed; moreover, they were prior to me calling to notify them the account is fraudulent. I was on the phone for 1 hour and 3 min, only for an automated recording to come up and the ask me to complete a survey before I could finish my conversation with this supervisor.

1 /5 Abu: I received a notification from Experian stating that somebody has opened up a fraudulent account with Goldman Sachs . I immediately called up Goldman Sachs and told them that I did not open up this account. They insisted that I send them an FTC ID number paperwork and a police report to them which I did After 10 phone calls asking them is my account closed. Nobody would say anything understand this is not my account this is a fraudulent account which is fraud. I don’t know why they made me use snail mail in order to complete this process. I told them why can’t we use email and they said we don’t accept emails so far it’s been 2 1/2 months I have not received any paperwork from Goldman Sachs concerning the closing of my account fraudulent account they keep giving me the runaround. Their customer service is lousy. I’ve talked with managers and I told them is this the fraud department and they said They can’t even say the word Fraud over the phone. It’s unbelievable. They say this is the security department. That’s all they can say how this company is in business. I’ll never know. I’m gonna try for the 11th time to call them and try to resolve this issue and get a letter from them Stating that the fraudulent account is closed again and Remember I spent 2 1/2 months and they haven’t given me any information over the phone, which they said they cannot do and they keep asking me for the code word if they’re asking me for a code word that means the account that was open fraudulently is still open. At least that’s my guess. Don’t ever do business with this company.

1 /5 M Angeliz: I have an Apple Card that is managed by this bank. They have the WORST Customer Service I have ever experienced in my life across multiple banks. They do not care for the safety of their customers’ information, nor do they do anything to protect the Financial security of cardholders which they are federally obligated to do under the CARD Act and the Federal Truth in lending act. If you can avoid doing business with them I highly suggest you do because any error that you report will not be solved and they will dismiss your claims and drag your disputes on for years. I am still fighting improper charges from December 2023 in June on 24 and the “specialists” keep marking my dispute as not enough evidence when I have continuously submitted information time and time again.

1 /5 Andy Murray: I am filing this complaint against Marcus by Goldman Sachs (GS), who issued me a GM Card in 2023. I have had a GM for 27 years with no late payment history and had a credit score of 845 until GS posted that I had been delinquent over 30 days. I have reached out to GS 5 times to resolve this issue and submitted a complaint to the BBB. The complaint to the BBB was closed to the customers dissatisfaction, since GS stated that I opted into electronic billing, which is not true. I did find out that when GS asked you to make an online account they automatically enroll you in electronic billing. I found this out from a GS customer service representative (CSR). I have multiple credit cards which I rotate through several years. I was unaware of this bill until I received a late notification in the mail. I called GS the same day and paid the balance of 7.40, as per the CSR, I also was informed that there would be no late notification sent to the credit bureaus. The next month I received a bill for 0.12, and I paid this the same day as well. One month later is when the late notice went in and my credit took a hit. I have reached out to GS multiple times to resolve this, with no positive resolution. Please all consumers be warned the GS doesnt care. Here are some facts that a Google search will provide: 1. The Consumer Financial Protection Bureau in Oct/24 filed an order against GS. 2. Consumer Affairs rate the GM card managed by GS as a 1.1 out of 5. 3. Trust Pilot rate GS as a 1.4 out of 5. 4. Multiple articles through Reddit, myfico forums, and Cadillac forums reflecting: A. Financial mismanagement. B. Horrible customer service. C. Potential fraudulent practices. Realize that GS has done such a bad job that they are selling the GM card business to Barclays which should be settled soon. To summarize, I did not sign up for electronic billing, therefore how can I be late to make a payment? However, when I was notified of the bill I promptly paid in full. This was such an easy win situation for GS. I believe they simply dont care since they are divesting themselves of this business, while leaving a wake of disgruntled consumers in their wake.