Choice One Community Credit Union - Wilkes-Barre (PA)

5 /5 K. Anthony: Couldnt make vehicle financing any easier. Unbeatable interest rates and a super pleasant staff to handle all your questions.

1 /5 Denis J Calarco: Back when they were a credit union, they were absolutely fantastic. But now theyre just like any other bank. You will be severely penalized for being poor. Edit: Ha! What a joke! You remain committed to increasing your profits, that is all. Your door is always open for your ignorant reps to tell me "You signed a member agreement". I wasnt getting nailed for $35 left and right when I signed my member agreement. Hell, I just got charged $35 because a business "tried" to take a payment, even though I cancelled it before it was withdrawn. Get over yourselves, you can keep your BS pandering cookie cutter response. Im actively looking for a new institution, and I will be advising everyone to avoid your grimy BANK. You are not a credit union, not anymore. Credit Unions are there for the members, not their shareholders.

5 /5 warren Breisch: We have been members for 25 plus years. Choice One are truly people helping people. If there were a 10 star rating, they deserve it!

1 /5 Anton Campbell: This credit union is the absolute worse. It’s 2024 the online features are terrible. Customer service is horrible can’t even request a debt card pos limit request without having to go into the bank. They are extremely rude. I mean there’s no convenience with this bank. If you try to spend over 500$ on your debt card get ready to spend 20 mins or go to the bank get your debit card unlocked. Since there fraud alerts doesn’t work like every other bank. I would honestly give them a 0. STAY AWAY GO GET A STANDARD BANK THAT ALLOWS YOU ACCESS YOUR MONEY WHEN YOU NEED

1 /5 Maggie Ondek: I have been a member of the Wilkes-Barre branch for 22 yrs. The last few years the staff has changed & not for the better. Today, 2/28/24, I went to the bank & the teller, Lisa was condescending & rude. I went there to cash a check from my employer, a local business. Lisa told me she had to put a 3 day hold on it. I asked how I could get it cashed, she said she would have to ask her manager & I asked that she do this. After almost 10 mins in the managers office, she came out to tell me her manager said she couldnt cash it. I asked her how much money I would need in the account to get the amount I required & she said "The amount required, duh". Lisa then told me I could go to the bank the check was written from & get it cashed there. I looked at the clock & stated "I have 3 mins to get there before they close. Do you think Ill make it?" She just smiled. I then asked Lisa how I could go about closing my accounts from this bank & she proceeded to tell me I could only close my checking account because I have a home equity & personal loan through the bank, she then smiled & stated thats a shame, the other 2 tellers thought she was funny & giggled as she was so rude towards me. This is not the first, second or third occasion that I have been to this branch & this same teller has not only been rude, nasty or mean to me but I have witnessed her act the same way towards others. The entire banking staff in this branch are horrible. The loan department staff are so kind, helpful & understanding. If I could do my banking with them I would. I have recently started going out of my way, 20 mins, to go to the Plains branch where the banking staff there are super friendly & energetic. All I ask is that you do better in training your staff how to treat their customer because it is our money in your bank.