TruNorthern Federal Credit Union - Malone (NY)

1 /5 Missfit TV: If any of you value your hard earned money then don’t go to this bank. They take the liberty of paying your bills for you when you don’t have the money for it. Then they have the gaul to add another 30 dollar fee to your account. Very very disappointed and will be taking my business elsewhere, as should all of you.

1 /5 JOSE SAN PEDRO: The woman named Julie who works at this Credit Union is literally the worst human being Ive ever dealt with in my life! Seems like she has something to prove and is arguably the most disrespectful person Ive ever dealt with. She shouldnt be dealing with customers. I can only assume that the terrible reviews about this Credit Union is about this woman.

1 /5 Nate Mainville: Absolute trash! The bank “upgraded” their systems and none of the payment info was transferred over which caused me to almost miss a payment. I live out of state and I do not receive my statements until well after the payment due date. I updated my information and set up auto-pay in the new system. The new auto pay system did not work, causing me to almost miss another payment! Luckily I caught both in time. The App is also garbage and provides no way to monitor or edit credit card payments. If this wasn’t my oldest credit account, I would close it and never do business with company again.

2 /5 Anthony Donovan: X3 calls in a row to get an issue resolved. First two long enough to get me disconnected and recall. Ever since the remodel, customer service seriously lacking.

5 /5 Derek V: Breanna in the loan department was very helpful and getting us a better rate than our current SeaComm credit card I am glad I called!! Thank you for everything!!