Raymond OBannion - Ithaca (NY)

Jane Pozin Steven was great in helping us with our Auto and Home Insurance. He was very knowledgeable and understanding of our situation and found the best plan for our family. I highly recommend him for all your future auto and home insurance needs.

Casey Desrocher Their wonderful people who know you by your first name and very friendly willing to help you with anything I recommend this bank.

Kimberly Devine-Brink I opened my first account with this bank in 1994 when it was National Bank of Geneva and went through the change to Five Star. For at least a decade of that time, I lived out of state but kept my 5* account. In fact, I may still be using that same account for my monthly bills, but Im not sure. My children had their first savings accounts with this bank, and learned how to budget here. Over the years, I have ALWAYS known I could walk into this branch with an issue, talk to someone and walk out with a resolution or confidence that the individual I spoke to would do their best to help me. 5* is a good bank, but this branch is part of the community.

Gail Monso Visited to pay property taxes. Waited on entry line for 45.minutes. Elderly and disabled customers not accommodated even when asked at front desk. clerks were ignoring people standing on.line to enter to help those who were inside and could not ask.a windows clerk in the waiting area for assistance. System not.customer friendly. Many people were from.outside NYC assisting relatives with paying property taxes. No dedicated lines or assistance with people who owed excessive amounts of parking ticket. People and corporations paying property taxes were coming glad with peoples who cars were towed.or.owed extensive.amounts of.parking tickets. law.abiding citizens just want.to.pay taxes. online system was not working. no kiosk in the area dedicated to pay property tax with the assistance of a representative.

Wendell Cook I am a long-time client, and am totally satisfied with the service/relationship.

Sean Harris Local, friendly, straight to the point, knowledgeable and helpful. Everything I want in my bank. A bank that doesn’t want to get “too big for their britches” and cares about the customer. I’ve been very happy banking here for over 20 years.