Northern Credit Union - Factory Branch - Watertown (NY)

1 /5 Timothy Sullivan: I’ve stopped in to talk to someone about a business loan they asked I leave my number for someone to call and a couple days pass with no call, I call to speak to someone and they ask to leave a number again. I’ve banked with northern for years as my mother started my savings account when I was little little and I’ve banked with them religiously ever since and recently notice little things like this starting to add up! I guess it is time to pull everything from northern and use a bank that wants their members!

1 /5 Brandon White: Can anyone explain why they take so long. Or help people standing and not the people that sign in and sit for a god awful amount of time in the waiting room? Update: the personnel ACTIVELY persuaded me to not open an account because they claim that I would have to wait too long and the 25 minutes that I had already waited wouldnt matter I would have to sign back in and reset my place in line absolutely will not recommend

1 /5 Ryne McCarthy: I will never do anything with this bank again. They did my loan for my house and told me that they could underwrite VA Loans. It turns out they cant. I was locked in with a decent interest rate with Northern, and as a result of them lying about being able to write VA Loans, I had to go to a different bank and lock in a new and higher interest rate. (interest rates were going up at the time this occurred).

2 /5 Timothy Baker: I walked into the branch today, maybe 1:30 pm. I had some cash in hand and a couple of checks for deposit. A young man met me at the door, asked what I wanted to do... he then directed me towards the e-teller machine in the back, I said I just wanted to make a simple deposit, "Cant I wait for this young lady here in the front to be finished with the person shes assisting...?". He said no, I needed to sign in at the kiosk (make an appointment). So after doing that (no option to select for "Make Deposit" at kiosk so he checked "Account Maintenance" for me) I waited for several minutes behind others who were waiting for loans/etc., I finally left and drove to the Commerce Park Dr. walked in to a live teller, made my deposit - done. If youre looking to do some simple, quick banking with a live in-person teller, this isnt your spot.

1 /5 Lucy: Im not even working with this bank hut I received a overnight package in the mail and wanted to call to report it since it said urgent and just wanted them to be aware asap...what kind of banking company doesnt have a 24/7 emergency help line. What?! Most frustrating banking business I have ever experienced. Im sorry but that would be a deal breaker for me. I feel bad for the guy whos banking with them.