MetLife Financial Group of Upstate New York -Ithaca - Ithaca (NY)

Fitzwilliam Darcy The worst financial institution I have ever dealt with-- ever! The robotic phone menu is maddening and lacks sufficient options. When you do get a human on the phone (after a half-hour wait), they are ill-informed and incompetent. They keep claiming I have a savings account when I dont. They are incapable of following simple instructions regarding an RMD. I wanted direct deposit but couldnt set-up online and after nearly an hour speaking to two representatives, I decided to stick with a check mailed to my home. Yet, a few days later, TIAA used the account and routing # given initially for my checking account and without my knowledge or consent, indeed despite my express request to a representative not to do so, they withdrew small sums from my checking account to God knows where-- and then I received a form letter saying that they could not "complete" my request for an RMD-- Now, as I type this, I am on hold yet again (3rd call in 2 weeks) waiting over 1/2 for another rep to clarify what is going on. As I said, worst financial institution ever. I will try and get my money out totally asap! This was a simple request for a RMD and they are totally unable to process this. Go elsewhere if you can.

R POLEON Working with Tim Giunta is like hanging out with a friend or a family member. Knowing that he has my best interest at heart is comforting. When it comes to finance, it can be overwhelming. Having Tom as a financial advisor that wears many hats is my one stop financial shopping service. Love the experience and look forward to the ongoing success. Thanks Tom at Cove Financial!

Sue Dean Charmaine Gregori is awesome, efficient, fast, and professional. She tells us what to bring and is wonderful!! Weve relied on her for several years. Well be back next year!

Maria Chimbo I visited the office today, and they helped me with all the paperwork. The person who helped me was friendly and very patient. My experience with the service was excellent, 10/10. Highly recommended.

Joseph Murtha If you’re looking for a place to take care of your finances you’ve found it! I highly recommend Hayden Freeman. He listens to your needs and truly tailors your experience to match what your goals are. Don’t hesitate to reach out with him. He has earned my business for the long run!