1 /5 Jason Condie: If I could give less stars, I would! I had been a GHS member since I was a child in the kids club, back when the front street branch was across from Nirchies.
When you entered the branch, it was warm friendly faces, and a warm welcome.
Lately its a regular rotating staff, it seems maybe 6 months and its all new employees, you cant reach anyone on the phone, and when you ask questions regarding the issues you have with their web access, or your debit card not working after the "great reset" you are treated like youre an idiot.
I gave up, and from what I have heard, a lot have! we moved to another credit union, one that reached out in real time for fraud alerts, and account concerns.
Heck they even wrote and signed a personal thank you card to my 9 year old for opening an account.
I have been with a new credit union for 2 months, and already people in two branches recognize me and my kids and welcome us by first name.
I dont see how GHS can keep the doors open with the high exit rate I am hearing about when discussing the disappointment they have become with folks in the community.
My advice to GHS, you better figure it out quick, but you probably already are aware you have a problem. And obviously dont care!
