1 /5 Burgundy Magoon: Charged for services not requested by me.
My initial consultation was good. I left with the understanding that my next step was to schedule a follow up to prepare Healthcare proxy documents. Then I receive a bill (with no pay-by date) for services that were performed after my initial consult-These "services" were not requested by me or communicated with me- I had no idea i was going to be charged for any follow up work.
The services I was charged for included writing a summary letter of my first meeting, researching benefits that my parent already receives (why?), and "providing recommendations" for next steps- the same next steps we had already discussed in my first meeting. None of this was NEW, needed, requested by me, or communicated with me. I was shocked I received a bill for this.
When I called to ask why I wasnt informed that this work would be done, they never called me back. Even a reduction in the bill for a miscommunication could have solved this, but unfortunately I find this to be an unethical business practice so I will not return or recommend this practice.
Finally, I want to note a crude remark made about my fathers nursing home. The attorney said "here, we call that place Diamond KILL not Diamond HILL." This is shockingly unprofessional for a law firm representing the elderly.
