1 /5 A: The customer service at this branch is terrible. The branch refused to provide a proof of funds letter needed to make an offer on a home. Bank teller said he "did not recognize me" and that it is against their policy to provide letters. He recommended that I drive to the branch I typically bank with where they might "recognize me." As I needed the letter immediately for a pending offer and I was near my place of work not my home this was not possible. It seems very shocking to me that they claimed that Huntington does not write letters for its customers as a proof of funds letter is a letter commonly offered by most banking institutions. When I asked to see a copy of their policy stating that they do not provide letters to customers, they refused to provide me with the policy. The bank teller kept on stating that I was asking him to "manipulate numbers" and did seem to understand the request for the proof of funds letter. My request was commonplace, accurate, honest, and truthful. I certainly did not appreciate his characterization of my request, whether he was deliberately trying to impugn my character or whether he truly did not understand my request.
The staff definitely did not put the customer first. It seemed that perhaps they were not familiar with the request so they did not want to provide me with a proof of funds letter. With so many good banking institutions out there, I would recommend banking elsewhere where you can count on good customer service in the truly important moments, such as buying a home. If you want branch that wishes to help their customers during stressful home negotiations this is not it.
