Flagstar Bank - St Clair Shores (MI)

2 /5 Melody Paige: This location is hard to get in and out of but its the closest to my house so I always come here. Ive been cashing my checks at Flagstar for a few months now with no issue, in and out in 5 minutes. Usually great service. Today I was told the bank does not do this through the drive through anymore if you do not have an account. Josephine Davis made me feel like it was my fault this bank hasnt been following protocol as she continued to repreat the same thing over and over. Treating me as a child and not an adult woman. This frustrated me but I was compliant with everything she was asking so Im not sure why I received such terrible customer service. It is not the customers fault if employees are not following the rules. I also feel like one should be kinder if this is the first time a customer is hearing of a policy change. I know Im not an important customer but Im paying $14 a month in fees to cash my check and itd be nice to be treated with politeness. Plenty of other banks to go to.

5 /5 John L.: Great bank for customer service, banking options, and easy access. (Physical locations, ATMs, online site and phone app) "Phyllis" is one of the Managers and provides outstanding, professional, personalized service. Makes us feel like family!

5 /5 Erika Baker: What a great place to bank! Josie is the nicest teller on the earth! Every time she waits on my she makes my day! The branch manger Phyllis is very nice and helpful too. When ever I have a question or issue the staff takes time with me and helps make sure all my needs are met. I live closer to another branch but I always go out of my way just to go to this branch.

1 /5 M for Maniac: 2 years ago moved all my money to this bank was great until the Execupigs merged with a New York institution and everything is going downhill. Messed with my account and went from 4.37 to 1 percent. The old bait and switch. Had to follow the bait and move money into another promo account. Now received a credit card that I never signed up for the bank doesnt know about the account and told by the bank they have nothing to do with Flagstar credit cards but they are Flagstar whod a thunk it. No one knows what is going on anymore. Was a fantastic bank until the merge and NOW everything is forecasted profits and stock shares by the executive pigs. Looking for another bank

1 /5 Melissa warner: I went in to cash a check that I had I was told to sign my name by the clerk who helped me, than she went on to writing on the back of my check. She didnt ask me if I had account there. She than told me after writing on my check she couldnt take it because, they didnt take wells fargo checks. Dont you think for 1. you would ask if I had account with you, 2. If you didnt accept wells fargo checks you would tell me that first before writing all over the back of my check! You need people working there that know what they are doing!! Will never go there again!!