1 /5 Matthew Toups: Got a loan check from my retirement account in the mail yesterday. Deposited by Mobile long before time for next day available funds. Wake up this morning to check account balance don’t see the funds. Contact the online Customer Service through the app, they say a hold was placed on the funds and can’t be removed. I said if you check my account, I’m a disabled Veteran who works for the federal government and this was a loan check from my retirement account and I needed the funds now. They said no matter what hold couldn’t be removed, and I just had to wait for them to release MY funds. When I said I will close my account, and find a new lender for my VA Home Loan. Online Rep said No you won’t, and it doesn’t matter if we lose a customer.