Rick Dalton Law Firm, LLC - Carencro (LA)

2 /5 Beauty A: I recently reached out to this law firm regarding a serious auto fraud situation. While I do appreciate them responding, I want to share my experience in hopes it improves how future clients are treated. When I first called, the receptionist sounded rushed not unkind, just very quick with her words, that “OK, OK, got it” tone. I answered her questions and mentioned the situation was complex and rooted in fraud. I wasn’t trying to tell the full story on the phone, but I definitely didn’t feel like I was being heard or taken seriously with my responses to her rushed questions. Later, I received an email declining the case which is understandable but What rubbed me the wrong way wasn’t the rejection it was the tone. The email stated something along the lines of “you should’ve handled this earlier” or “make sure you act promptly in the future.” That was frustrating, because the moment I realized the dealership had misrepresented the car, I started taking action. I have been searching for a lawyer for three weeks it’s not easy finding someone who can handle a case like mines for my type of situation. The issue didn’t show up right away, and like most people, I trusted the dealership until the evidence started piling up. Then, I responded to clarify that this was fraud, not a lemon law issue. In a follow-up, I was told they aren’t accepting used vehicle cases or lemon law matters. That’s when I realized: the original phone call didn’t just feel rushed it caused a miscommunication that led them to mislabel my situation entirely. If the receptionist had listened more carefully, it would’ve been clear this wasn’t about a warranty issue or a lemon law it’s about misrepresentation and safety which to firm stated they don’t handle on used cars. That first call sets the tone for everything, and it’s important that potential clients feel heard, not pushed through. Other than that thank you for the fast communication.

5 /5 McKenzi Jump: I had struggled for months with an RV Manufacture regarding MANY issues with my camper bought new. I made little headway, and the manufacture denied even paying for our fuel to tote the camper back and forth to the shop. I submitted an inquiry to Richard Dalton LLC, was reached out to very quickly with some intake information, then soon after was contacted by Tobi and he worked WONDERS! He did all the leg work, kept me informed, and answered all my questions anytime I had them. Soon after he took over the case, he got a settlement that made the months of back and forth with the manufacture worth it. Thank you guys!

5 /5 Nc Car91: Rick was great helping us deal with our RV vendor. We had numerous issues and he was easily able to help us work to reach a an agreement that was fair and reasonable. I would highly recommend Rick and his expert knowledge of the industry!

1 /5 Doug McCann: I had the worst experience with this law firm. I call it a law firm, but it is hardly that. It consists of him, his son and an answering service. I first found Rick through a google search of Texas lemon law lawyers. I had already submitted a lemon law case, but wanted representation since the manufacturer had representation. Rick was right on everything initially. He would answer on the first ring, respond to my emails promptly and he seemed proficient. The was, until I signed the contract with him. To say the communication was horrible is an understatement. I would call the office and get an answering service and the calls would not be returned. He had provided me his cell phone number during his attempt to gain my business, but that proved useless moving forward. After many attempts to get in contact, he would finally reach back out and be condescending and rude. I found out very quickly that Rick was not interested in actually taking my case through to a fair resolution. His drive was to settle. I assume because that would generate the least amount of work and the largest reward for him. In the end, I would run as fast as I could from this guy. I have never in my life experienced anything like it. Don’t make the same mistake I did.

2 /5 Jay Kraft: Poor experience. Cherry picking cases and uses ads to make it seem as though he can represent cases in states he cannot. He doesnt speak like someone seasoned in law.