1 /5 Temeka Patterson: Let me 1st say, the Branch Employees are GREAT!!I absolutely hate this bank, if I could give On Path 0 stars, I would. The first issue is, On Path decides how YOU spend YOUR money! I attempted to rent a vehicle using my debt card but my card would not go though. I knew my card wasn’t locked because On Path doesn’t offer this feature and I also knew money was in the account to cover the rental. Imagine my surprise when On Path associate told me On Path doesn’t allow you to rent cars with your debit card ONLY thier Credit Card. I was almost in disbelief because it’s my money, not theirs and Enterprise allow customers to rent with Debit Cards. Thank God I was smart enough to keep my Capital One account open because I had to ask Enterprise to please stay open another 20 mins so I can go run to the atm, withdraw the money then add it to my Capital One account. Such an inconvenience!
2nd issue. I paid a vendor $300 for a prom dress however the vendor never shipped the dress. 3 weeks go by, I have no dress and had no response from the merchant. Like a normal person, I disputed the charge, well On Path advised me I had to wait up to 90 days to even receive a temporary credit because my purchase wasn’t eligible for temporary credit! I purchased the dress off a known website/company but On Path decided because of some rule that the rep could not explain to me, I wasn’t eligible for a temp criedir. So I basically was screwed TWICE and out of a Dress for my child. Just because it’s a credit union, doesn’t mean they do good business. Go to Navy Federal if you’re looking to join a credit union.