1 /5 Paula Toney: Beware! Took a ring in to repair prongs. They tried to return the ring with the stone horribly offset. Left the ring to fix that. They never called us back. We had to call them for them to say that they BROKE the main stone of the ring. For 5 months, they kept saying to let them make it right, that they would repair the ring, replace the ring with another item, or make it right in some way. But that was just a way to stall. 7 months after bringing in the ring in for a simple repair, we had to threaten to involve a civil suit to get them just give us what we paid for the ring and refund what we paid them for the repair. The ring was bought almost 15 years ago, and the price of gold and gemstones has steadily increased. Not only that, it wasnt just the money, but it was a sentimental piece that they destroyed. They NEVER called us to tell us that the ring was damaged, they NEVER apologized, and they NEVER made it right. Please be careful if you do business with these people.
