Jackson Hewitt Tax Service - Minden (LA)

1 /5 James Choate: I put one star cause there are no negative ones. Sat in this place for over an hr waiting to get my taxes done this afternoon so the guy doing it could act confused about his current customers refund and got annoyed with some girl on the phone, cussing and yelling at her, who apparently was supposed to be doing his job for him and told me "boss man Im shuttin it down you can just go ahead and leave" lol what a waste of time. This guy should NOT be handling peoples taxes. Im super glad this dude didnt handle my taxes today! Last visit to Jackson Hewitt!

5 /5 Sheila Combs: I have been using Jackson Hewitt Tax Service for years never had a problem. They have been good to me in explaining something I dont know to whatever questions I ask. I want to Thank Jackson Hewitt Tax Service for been there for me every year

5 /5 Rotoya Edwards: I have been using them for awhile and I love them the only thing I didnt like was the amount they charged me to do my taxes which was 700.00 but over all it was a great experience and I will be using them again for filing my taxes again.

1 /5 Authorized User: Made appointment and arrived 10 minutes early. 10 minutes after time list to be open still nobody at location. Contacted another tax preparer in area H&R and luckily all my time wasnt wasted. All that and still nobody at location. Considering you ignored not only my appointment but even your business operation time. Definitely not recommended.

1 /5 Brittany Parker: Ms. Kay helped me “file” my previous year(s), (back taxes) 2018-2019. on Friday, January 22, 2021. It cost me $400 (AND THEY WANTED MORE, MUCH MORE) that day to “file” the taxes. However, she was nice and had good customer service, so even when they LOST MY TAXES BECAUSE THE WIFI SUCKS AND DOESNT STAY CONNECTED, it wasn’t such a bad experience. The following week I filed my 2020 taxes on Turbo Tax using the Turbo Tax app. The app shows you when your taxes have been accepted, are on the way, and etc. Mine were accepted for 2020 on February 12. However, I couldn’t pull up any record of it or any thing else being filed on the IRS website, IRS2Go, or Where’s My Refund. So I called the IRS, and again, no record.. the nice woman working there told me to give Ms. Kay a call because they should be on there. So I did just that. Ms. Kay answers, all happy go lucky, and upon the ending of my question as to why there are no record, she ever so happily informs me that “they had an ‘upgrade’ that wasn’t done so my taxes WERENT ACTUALLY FILED UNTIL LAST MONDAY. I called Ms. Kay on Monday February 12. So almost a full month has gone by without you filing my taxes and NO ONE ATTEMPTED TO CALL ME AT ANY POINT! The old white man working up there snitched! There was no upgrade issue, you took it upon yourself to lie to a customer! This office is unprofessional, inconsiderate, with POOR VALUE, and horrible responsiveness. And because of this, I can’t receive 2020’s taxes until ‘18 & ‘19 can finally make it there and get processed.