West Side Currency Exchange - Joliet (IL)

John Scheibal, Sr. Joe gave good information on my current policies and also gave some good advise that would fill in some gaps in my current coverage.

Nathan Update 5/27/25 - Patient financial services reached out to me to discuss this case. There were some mistakes made and upon further review determined that the original dispute was never formally closed. Financial services made good on the original discussions from 2023 and are resolving the issue and mailing a copy of the updated invoice with updated balance. What this shows to me is that the organization does take patient satisfaction seriously. It did take multiple conversations with several different people across many months and several escalations, but ultimately the persistence resulted in proper resolution and I thank the team for their support in seeing it through. Changing my rating from 1 star to 4. My appreciation to this resolution cannot be understated. Original Review (1 star): I received Emergency service in July of 2023 from KSB. This service required a rabies vaccine and subsequent follow up vaccines for the series. I was told I would pay for the initial visit and vaccine and the follow up (3 shots) would be included as part of the first bill and I would not be billed for the subsequent visits. I paid the initial bill immediately then was billed for the 3 additional shots by KSB and I disputed these. In that dispute I received confirmation I would not be responsible for the bills and would not receive follow up bills. This remained true until 2025. Once OSF took over in January 2025, I received those bills again. I disputed the bills and nothing was done. I was given 2 verbal commitments from the organization (the ED Doctor and the billing department that called back from my initial dispute) that I would not be responsible for those bills and now I am being required to pay or be taken up through claims.

kris diekhoff I had an amazing experience with this company today! The customer service from Danny was above and beyond! He was Friendly, knowledgeable, and always ready to answer my questions. I highly recommend them to anyone looking for an insurance agency that puts customers first! Kris D.

Andreaus Washington J Gary Moody was so helpful to me and my family during our time of need now we can get our basement waterproofed thanks you so much Mr. Moody

Staci Arnold I highly recommend Rock Valley Credit Union. Brenden provided a very personal experience and made the process stress free. He also secured great loan rates! Brendens professionalism and genuine care really stood out! I highly recommend Brenden if youre looking for someone who combines outstanding service with great results.

Chris Allen The staff at the Shelbyville branch are wonderful and so helpful. We had questions and needed help for some banking needs and they went over and beyond to help us. Thank you all for your help!

Bridget baker The staff at CCU were very helpful to me. They worked quickly to get the information I needed on my acvount.