U.S. Bank Branch - Benton (IL)

1 /5 Douglas Dorris: Tried to call to get simple information on making a wire transfer, and the recorded phone tree is almost impossible to navigate through in order to talk to a human. The computer insisted three times that I provide an account number or social security number before transferring me (I am not an established customer). And, the wait was about 15 minutes. Not a conducive business model. I assume this is not the choice of the local branch, but upper management should be made aware of this inconvenience.

1 /5 James Kuberski: Called to ask how to add another checking account, and was told it could easily be done through the app. After doing so, i needed to call back for a verification number- but conveniently i was put on a list afterwards that forces the automated system not to allow me to reach a banker over the phone. Weird

1 /5 Jeremy McConaughey: Deposited $2900.00 through the atm on 9/9. The terminal shut down and said temporarily out of service. Called 24 hr banking, they said they filed a claim but it could take up to 45 days to get resolved. Went into the bank on the 10th to speak with someone in person. They said the claim wasn’t completely filed but they went ahead and put it through and in 10 days I would see the funds… I said this was unacceptable as the money deposited was to get my car from Nissan… and everyday my money is tied up is another day I have to pay $50 for a rental… so far we are at $400 extra dollars for a rental that I could have returned on the 13th. So Thursday the 12th they still do t see the money, they call it’s been expedited and they say check your account in the morning… no money. Go through the weekend, no money, Monday the 16th I call, the lady says every claim had been canceled out but she filed a new one and we are starting back over… so 10 days, that’s another $700 for the rental they have already costs me $400 on, so $1100 in total, when my car has been done since the 13th. Have called the past two days to speak to the bank manager Alex and she always says she will call me back… 2 days in a row of not calling back. The bank has not offered to make things right, comp what I shouldn’t have owed for the rental or anything. Just casual “oh sorry, yeah this happens every once in a while”…. It does?! Why? Definitely will be finding a new bank once this is all resolved. Worst experience ever. I see why they have 3.5 stars. Surprised it is t lower

4 /5 Gigi: They are very kind for being such a small group since COVID seems everything has changed. They do their best to provide adequate service.

5 /5 Rob Ladove: The emoyees here have always been a great help to me. Very professional and do their best to do their jobs. They helped me get my credit from bad to good in no time! I appreciate this bank and will continue to use its services forever! The US Bank app is also a pleasure to use.