United Auto Insurance - Chicago (IL)

1 /5 Dee Anthony Velez: I hate to do this— most of my reviews are 5/5 but sometimes you get 0/5 experiences…. Please do not go with the sales rep, Sonia, this hasn’t been my best experience. It unfortunate, I’ve had UAI for years. But it’s all good. I found a better policy, better price and better customer service. What made this the worst was the putting me on hold, taking me off hold & keeping the other line on mute and doing this multiple times. It’s the lack of communication for me…

1 /5 Viveca Spivey: I called UAI February 21 to get a new quote. That receptionist/ Customer Service seems agitated and very unprofessional. I let her know I was calling to see if I can be a new customer and wanting a quote. She said she was busy on another called because giving me a quote takes time. The customer service person ask for my number and said she will call me back and it never happened. With that being said I’m glad I stay with Progressive Insurance. At least they’re kind, professional and knowledgeable about their business. And Love helping others.Which I got a better offer with them. Been with them since 2017. I wish UAI the best of luck. Need a better approach when it comes to new customers.

1 /5 Bling Bling: Ive had United for three or so years. They do not send you the full quote amount during renewal. They only ask you for a down-payment. So my driving record is clean, and my car is a 1999 car! yet United brokered my rate $800 higher over two years! In December 2024, I called United in DesPlaines, and the rep reduced my rate from $1500 to $900. What? How? Wow! Great! (Why not last year when I called?) This year, unlike last year, this United Rep said, "Let me look for a better rate." Now Im asking myself, "Was my new, lower rate too good to be true?" But I thanked the rep. I called her an angel. I usually pay the whole year in advance, but not for 2025. Now I just got their bill for the original $1500 rate! Not the new $900 the rep quoted, minus my down payment. To review, the first year, my rate was great. 2nd year, the rate increased $500. That year, I asked the rep why the rate went up so drastically, with the rep answering, "Illinois rates went up." Well, I accepted her answer like a fool would. This year, 2025, I called United, and the rep lowered my rate $600! Now seeing the original $1500 on my bill, I wonder if the United rep was luring me into a payment, knowing it was a bait and switch...get me to pay on her verbal quote. I needed to ask for written proof emailed to me. Now, I will call manager Briggs in DesPlaines to find out if I need to switch to another broker. I see someone else switched to Progressive. There is also a new AAA insurance to ask for a quote.

5 /5 Amber Stone: HUGE SHOUTOUT TO LILLIANA for her fast quick and easy help getting me set up with auto insurance. Instructions and communication were clear and fast! Need more reps like her in the field! Thank you Lilliana!!

1 /5 Steven C: Had been with them for almost 5 years, no complaints. I had the very lowest bottom of the line insurance on a not so new car. No violations in the past 10 years and as I went to renew today it went up by over $300 to something along the lines of $850! For basic liability! I called Progressive and am paying for the same policy $430 for a year. Half what they tried to charge me. Their customer service agents are beyond helpful and pleasant though.