Sullivan Chamber & Economic Development - Sullivan (IL)

Michelle Adams For a debt collection company, I have to say, Tony(answers the phone) is probably one of the nicest people i have ever talked to over the phone. His voice is very soothing and he us always so polite and helpful, I really appreciated that. Thank you Tony

Lucy ONeill Ashley was great! My only issue is that my $ was deposited on 11/3, and I already had a payment post on 11/6. I thought that was odd. From my understanding it was supposed to be December 3.

Bonnie Bryan My experience with Amy was awesome. She was very pleasant and efficient. I will continue doing business with Amy from the Champaign IL office.

Lu Colt Ive invested $14,000 since 2020 and all thats happened to me is lose money. Your better off investing in aCDwith 5 percent interest. Dont invest in this company.

Alexandra Buisson I’ve been working with Christina for many years, and up until this year, she has been truly wonderful. When she expanded her business, I was thrilled to see her thriving and continued to trust her with our taxes. Unfortunately, something changed this year, and I’m really sad to be writing this. Our scheduled Zoom meeting in late March was canceled the day of due to major software issues on their end. While we completely understood and were flexible (we agreed to proceed with a pre-recorded option instead to give her more time) that ended up being the last time we heard from Christina or her team. From that point on, we received no responses to our emails, even when we kindly asked whether we should look elsewhere for help filing this year. Phone calls went straight to voicemail, and their client portal mentioned the messaging system was down. We gave it ample time, hoping for an update, but it never came. In the end, we had to file our taxes ourselves at the last minute, still with no word from Christina. After so many years of great service, we’re extremely disappointed in how things were handled this time. The complete lack of communication was unprofessional and left us in a really difficult position. Sadly, we’ll be looking for a new CPA moving forward.

Jacklyn Fletcher Tony and his team are truly the best! Theyre friendly, easy to work with, and always take the time to make sure you understand your options. You can tell they really care about their customers. I’ve had nothing but great experiences with this office and highly recommend their services to anyone looking!

William Farrell I love this Credit Union. They treat you like family and try to help you.

Edith Carvajal Bautista Filing taxes this season was a very pleasant experience! I switched over to Hugo after receiving an awesome recommendation from my best friend. Mr. Rodriguez is extremely knowledgeable in IRS concepts. He simplified the answers to all of my questions. I felt extremely comfortable with the information Hugo submitted for my son and me. Moreover, his technology usage is a time saver! It’s also an effective method for teaching his clients about the tax filing process. Above all, the welcoming space adds ease to completing this yearly task. Thank you Hugo for valuing my time and providing the electronic appointment calendar to ensure an AMAZING service!