State Farm - Lacon (IL)

Jeanine Johnston This is not a business review but a personal one. Kevin and his wife found my daughters wallet today, searched for her online, found a mutual friend and we were able to recover it quickly! She is a young mother who was only out to get some medicine for my two year old granddaughter, so I cannot express my appreciation enough!!

Castros Cassi (Grimmsnickle) Great price and will find what you need in your budget. I highly recommend getting your insurance here.

A Altabarani Im thrilled with the Cotter Allstate agency. Their team demonstrates outstanding expertise, deep knowledge, customer-focused dedication, and an unwavering commitment to assisting customers. Especially my experience with Elizabeth has been fantastic; she combines extensive experience with genuine care. I couldnt be happier with this agency. Thank you so much!

Tariq Hassan Very receptive staff got a call back after leaving a voicemail within five minutes They went over all the parameters over the phone and had a quote within 10 minutes. Other AAA offices in Springfield did not return phone calls for days

Lasia Dunlap Working with Allison on my homeowners policy as a first-time home buyer was honestly the easiest and most painless part of the whole process! She was prompt with responses and answered every question, even some I hadn’t thought of yet. She made sure I knew about any discounts I was receiving, and being able to conduct the entire process through email so quickly was great.

Susan Heaton Since I was not able to discuss my claims with my agent Tyler Hansen. I was referred to Dan Kniss which was not available has not call me back. Referred me to Country Financial Bloomington HQ. I am writing to express my ongoing frustration with the lack of communication regarding my two weather-related claims with agent Tyler Hansen. Over the past 4-5 months, I have made many calls without receiving any callbacks. When I requested a scheduled call via email, Tyler asked me to send my questions by email instead. He did not answer my questions. This lack of responsiveness and guidance has been disappointing and indicates a significant gap in customer service, claim services. A failure to respond, guide, communicate, respond. No effort to keep me in the loop.

Janet Desiree Rodgers Webber We were extremely impressed by Brandon from the moment he became our Country Financial representative. He has proven to be very responsive, helpful, kind, and thoughtful on the best days, and the first person you want to talk to on the worst ones. From small questions to helping with an accident hundreds of miles from home, Brandon has been there for us. Not many people are as passionate as Brandon is about their jobs anymore, and he most certainly sets himself apart in this department. He is the exception to the rule, and we are grateful beyond measure to have the wonderful working relationship we have developed with him.

David Gahm Donna , Debbie , and Brenda are the very best ! They are personal and always friendly no matter how busy they are .